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- Taylor and Francis 2013; US$ 67.95
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality,... more...
- John Wiley & Sons, Inc. 2008; US$ 96.95
This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance... more...
- Wiley 2008; US$ 62.50
Fundamentals of Menu Planning, Third Edition presents a complete overview of key aspects of menu planning, including designing, writing, costing, marketing, and merchandising a menu. Reflecting the latest menu trends in the restaurant industry, the authors show how research, surveys, and sales analysis are key to menu planning and design. With updated... more...
- Wiley 2007; US$ 31.00
"Chef Charles Carroll has answered our prayers and delivered a book, a bible, a life's journal shared by a real chef in today's modern kitchen." —Chef John Folse, CEC, AAC "From time to time, I buy motivational books for my managing partners and chefs, and this book is my all-time favorite gift. What Chef Carroll has to say is the real thing."... more...
- Wiley 2008; US$ 31.00
The essential guide to great service skills and techniques-now in a second edition. No matter how excellent the food, guests will not return to a restaurant with poor service. On the other hand, great service leads to both a pleasurable dining experience and a successful restaurant. Whether as a server or restaurant executive, anyone entering... more...
To What Extent Can Action Learning Enable Sandals Resorts International to Sustain Its Position as the World's Leading Luxury All-Inclusive Resort Company?Emerald Group Publishing Limited 2011; US$ 199.00
This ebook explores the role of workplace action learning at Sandals Resorts International, the worlds leading luxury all-inclusive resort company. WHATTs mission is to better understand key industry challenges from the perspective of the practitioners who lead and manage the industrys response and to facilitate this, six of the articles... more...
- Emerald Group Publishing Limited 2011; US$ 199.00
This ebook aims to explore the challenges of diversity management in the US hospitality industry by drawing together papers from researchers and industry experts, all of whom attended the Hopsitality Industry Diversity Institute conference, and, like the conference itself, aims to create a bridge between academia and practice by sharing cases of best... more...
- Diplomica Verlag 2012; US$ 50.00
Hauptbeschreibung Der Einsatz von Radio Frequency Identification (RFID) im Lebensmittelbereich ist derzeit sehr gefragt. Mit Hilfe dieses Buches soll ein Beitrag in Richtung der Einsetzbarkeit von RFID -Systemen zur Identifikation von Lebensmittelprodukten innerhalb und außerhalb des Unternehmens geleistet werden. Diese Studie wird in Anlehnung an... more...
- Emerald Group Publishing Limited 2005; US$ 94.95
Presenting insights in the domains of hospitality, leisure, and tourism, this book provides a platform to galvanize thoughts on issues essential to professional practices from a global perspective. It also seeks to address the needs of those having interests in disseminating ideas, concepts and theories derived from scholarly investigations. more...
- HarperCollins 2009; US$ 9.99
Dishwasher is the true story of a man on a mission: to clean dirty dishes professionally in every state in America. Part adventure, part parody, and part miraculous journey of self-discovery, it is the unforgettable account of Pete Jordan's transformation from itinerant seeker into "Dishwasher Pete"?unlikely folk hero, writer, publisher of his own... more...