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- Goodfellow Publishers Ltd 2012; US$ 48.00
Provides the ?whys? and ?hows?of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. more...
- Random House Publishing Group 2010; US$ 18.00
NEW YORK TIMES BESTSELLER ? Featured in the PBS documentary The Harvey Girls: Opportunity Bound The legendary life and entrepreneurial vision of Fred Harvey helped shape American culture and history for three generations?from the 1880s all the way through World War II?and still influence our lives today in surprising and fascinating ways. Now... more...
- Wiley 2003; US$ 52.00
The ultimate quick-reference cost control resource for busy kitchens The Chef's Book of Formulas, Yields, and Sizes is a powerful tool for controlling food costs in any foodservice operation. Now in an updated third edition, this encyclopedic reference is packed with helpful, practical information, including kitchen yields for more than 2,000 ingredients... more...
- Globe Pequot Press 2014; US$ 18.99
The Pacific Northwest boasts a treasure trove of great seafood and Seafood Lovers? Guide to the Pacific Northwest celebrates the region?s best. Perfect for the local enthusiast and the traveling visitor alike, the book includes: restaurants and shacks; local fishmongers and markets; regional recipes from local chefs and restaurants; a seafood... more...
- Goodfellow Publishers Ltd 2014; US$ 48.00
Second edition of this a user friendly and hands-on introduction to finance and accounting in the hospitality industry. This fully revised and updated edition is a must-have text for all students and practitioners, enabling them to put their learning into practice to achieve immediate results. more...
- The Text Publishing Company 2014; US$ 29.99
Clare Wright's award-winning research challenges the myth that the Australian pub is a male domain, revealing the enduring and dynamic presence of female publicans behind the bar. Wright takes the reader on a pub crawl through this history: from Sarah Bird, the 27-year-old convict who was Australia's first female licensee, to Big Poll the Grog Seller,... more...
- Globe Pequot Press 2014; US$ 23.99
Scott Mason is the Tar Heel Traveler and he loves to eat hot dogs, cheeseburgers, barbecue, biscuits, and ice cream served in crumbling cinder-block buildings and ramshackle dives along the back roads of North Carolina. As a full-time feature reporter for WRAL-TV in Raleigh since 2007, Scott has discovered that North Carolina is filled with many amusing... more...
To What Extent Can Action Learning Enable Sandals Resorts International to Sustain Its Position as the World's Leading Luxury All-Inclusive Resort Company?Emerald Group Publishing Limited 2011; US$ 199.00
This ebook explores the role of workplace action learning at Sandals Resorts International, the worlds leading luxury all-inclusive resort company. WHATTs mission is to better understand key industry challenges from the perspective of the practitioners who lead and manage the industrys response and to facilitate this, six of the articles... more...