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Most popular at the top
- Goodfellow Publishers Ltd 2012; US$ 48.00
Provides the ?whys? and ?hows?of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. more...
- Emerald Group Publishing Limited 2005; US$ 112.99
Presenting insights in the domains of hospitality, leisure, and tourism, this book provides a platform to galvanize thoughts on issues essential to professional practices from a global perspective. It also seeks to address the needs of those having interests in disseminating ideas, concepts and theories derived from scholarly investigations. more...
- HarperCollins 2009; US$ 10.49
Dishwasher is the true story of a man on a mission: to clean dirty dishes professionally in every state in America. Part adventure, part parody, and part miraculous journey of self-discovery, it is the unforgettable account of Pete Jordan's transformation from itinerant seeker into "Dishwasher Pete"?unlikely folk hero, writer, publisher of his own... more...
- Emerald Group Publishing Limited 2007; US$ 199.00
An emerging hospitality studies focus among academics prioritizes the study of host and guest transactions as a key feature of hospitality research and publications. The papers in this e-book, guest edited by a leading researcher in the field, provide a flavor of some of the research themes that social science perspectives suggest. The study of host... more...
- Allen & Unwin 2012; US$ 27.26
Finally, a cookbook that answers the question all aspiring cooks ask - what can I cook once I've mastered toast? Full of delicious, easy to make recipes for modernised classics as well as must-know tips and tricks this is the essential young person's guide to real, really awesome, food. more...
- Skyhorse Publishing 2008; US$ 0.00
"To be devoured in one non-stop gulp...fascinating reading."The New York Post From 1919 to 1986, Grossinger's Catskill Resort Hotel provided a summer retreat from the city heat for New York's Jews, and entertained the great, the near-great, and the not so great, Jews and Gentiles alike. A melting pot of the Borscht Belt, sports, and show-biz... more...
- Luath Press Ltd 2013; US$ 15.99
Excitement builds as The Sheiling opens for its very last season. All's set for a great time with nothing to mar the horizon, despite Connie's retirement, Himself believing he's fully in charge, and Joan aching for the day she has nothing better to do than twiddle her thumbs in front of a blazing fire with a good book and contented cats. It doesn't... more...
- Luath Press Ltd 2013; US$ 15.99
With so many people looking to leave the rat-race and start their own bed and breakfast in the country, "Heads on Pillows" give readers a personal glimpse into the unique world of B&Bs, where owners open up their own homes for guests to enjoy. This book offers witty anecdotes, personal experiences and helpful hints to anyone who aspires to enter the... more...