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- Goodfellow Publishers Ltd 2012; US$ 48.00
Provides the ?whys? and ?hows?of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. more...
- John Wiley & Sons, Inc. 2006; US$ 52.50
Real-world advice for quick retention of the most important business concepts and skills of hospitality finance Hospitality Financial Management provides a straightforward, practical approach to help the hospitality manager effectively analyze hospitality industry management reports and financial statements; prepare accurate business forecasts, strategic... more...
- Random House Publishing Group 2010; US$ 18.00
NEW YORK TIMES BESTSELLER ? Featured in the PBS documentary The Harvey Girls: Opportunity Bound The legendary life and entrepreneurial vision of Fred Harvey helped shape American culture and history for three generations?from the 1880s all the way through World War II?and still influence our lives today in surprising and fascinating ways. Now... more...
- Goodfellow Publishers Ltd 2014; US$ 48.00
Second edition of this a user friendly and hands-on introduction to finance and accounting in the hospitality industry. This fully revised and updated edition is a must-have text for all students and practitioners, enabling them to put their learning into practice to achieve immediate results. more...
- The Text Publishing Company 2014; US$ 29.99
Clare Wright's award-winning research challenges the myth that the Australian pub is a male domain, revealing the enduring and dynamic presence of female publicans behind the bar. Wright takes the reader on a pub crawl through this history: from Sarah Bird, the 27-year-old convict who was Australia's first female licensee, to Big Poll the Grog Seller,... more...
To What Extent Can Action Learning Enable Sandals Resorts International to Sustain Its Position as the World's Leading Luxury All-Inclusive Resort Company?Emerald Group Publishing Limited 2011; US$ 199.00
This ebook explores the role of workplace action learning at Sandals Resorts International, the worlds leading luxury all-inclusive resort company. WHATTs mission is to better understand key industry challenges from the perspective of the practitioners who lead and manage the industrys response and to facilitate this, six of the articles... more...
- Emerald Group Publishing Limited 2011; US$ 199.00
This ebook aims to explore the challenges of diversity management in the US hospitality industry by drawing together papers from researchers and industry experts, all of whom attended the Hopsitality Industry Diversity Institute conference, and, like the conference itself, aims to create a bridge between academia and practice by sharing cases of best... more...
- Diplomica Verlag 2012; US$ 58.97
Hauptbeschreibung Der Einsatz von Radio Frequency Identification (RFID) im Lebensmittelbereich ist derzeit sehr gefragt. Mit Hilfe dieses Buches soll ein Beitrag in Richtung der Einsetzbarkeit von RFID -Systemen zur Identifikation von Lebensmittelprodukten innerhalb und außerhalb des Unternehmens geleistet werden. Diese Studie wird in Anlehnung an... more...
- Emerald Group Publishing Limited 2005; US$ 94.95
Presenting insights in the domains of hospitality, leisure, and tourism, this book provides a platform to galvanize thoughts on issues essential to professional practices from a global perspective. It also seeks to address the needs of those having interests in disseminating ideas, concepts and theories derived from scholarly investigations. more...