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- Taylor and Francis 2013; US$ 43.95
Increase tourism in your community by designing and expanding your local convention and exposition services! This book provides you with solutions to the issues that can arise during the planning and production phases of constructing a facility as part of a community?s tourism infrastructure. In Current Issues in Convention and Exhibition Facility... more...
- Emerald Group Publishing Limited 2007; US$ 199.00
Earlier versions of the articles in this e-book were presented at Fifteenth Annual Research Conference of the UK's Council for Hospitality Management Education (CHME). All articles were chosen to appear in this collection due to their bearing on the nature of hospitality management work and the skills needed by managers, and educational provision... more...
- Gabler Verlag 2012; US$ 109.00
Customer Experience Management (CEM) ist ein Prozess des strategischen Managements zur Gestaltung aller Kundenerlebnisse mit einem Unternehmen über sämtliche Kundenkontaktpunkte hinweg. Kundenerlebnisse finden vor, während und nach dem Kauf eines Produkts oder einer Dienstleistung statt, wobei die Schaffung eines ganzheitlichen Kundenerlebnisses über... more...
- Goodfellow Publishers Ltd 2012; US$ 48.00
Provides the ?whys? and ?hows?of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. more...
- Emerald Group Publishing Limited 2011; US$ 199.00
To provide a basis for understanding the trends and issues that are related to the major areas in hospitality, the International Journal of Contemporary Hospitality Management presents an ebook that comprises review articles, each focusing on a specific area and providing important information about the past and present research efforts, together with... more...
- Tuttle Publishing 2011; US$ 12.95
Dining in Japan is both an art and an adventure? an experience that is made memorable by the variety of unique dishes, their gourmet quality, and the style in which they are served! With Dining Guide to Japan , you will have an extensive list of Japanese restaurants and exquisite food dishes. Dining Guide to Japan acts as a perfect Japan travel... more...
- Reaktion Books 2011; US$ 35.00
From the hamburger haven to the temple of gastronomy, the restaurant is a fixture of modern life. But why is that so? What needs has the restaurant come to satisfy, and what needs has it come to impose upon the experience of the modern world? In Dishing It Out , Robert Appelbaum travels around America and Europe and through the annals of... more...
- The Crown Publishing Group 2007; US$ 16.00
David Novak?one of today?s most engaging, unconventional, and successful business leaders?lived in thirty-two trailer parks in twenty-three states by the time he reached the seventh grade. He sold encyclopedias door to door, worked as a hotel night clerk, and took a job as a $7,200-a-year advertising copywriter with the hopes of maybe one day becoming... more...
- Andrews UK 2011; US$ 4.99
Get your hands on the brand-new Eight-language tourism dictionary. The topics in the book are treated in eight languages-English, German, French, Spanish, Italian, Polish, Czech and Slovak. This book includes all the most useful word phrases and sentences a tourist will need for a variety of situations. We believe that everyone can appreciate... more...
- Goodfellow Publishers Ltd 2014; US$ 48.00
Second edition of this a user friendly and hands-on introduction to finance and accounting in the hospitality industry. This fully revised and updated edition is a must-have text for all students and practitioners, enabling them to put their learning into practice to achieve immediate results. more...