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- Taylor and Francis 2012; US$ 55.95
'An Introduction to the UK Hospitality Industry: a comparative approach' is a core text for introductory hospitality modules and courses. Unique in its structure; this text looks at key aspects and compares them with each sector of the industry to give students a broader and comprehensive view of the topic. Key aspects of the industry are discussed,... more...
- HarperCollins Canada 2012; Not Available
For 100 years, the world has walked through the lobby of the Fairmont Chateau Laurier, the grand hotel set in a picturesque landscape where the Rideau Canal locks make their descent to the Ottawa River. From the moment it opened in 1912, it was in the words of an old brochure "the place where politics and pleasure, finance and fashion meet ... the... more...
- Springer 2012; US$ 19.95
Hotel- und Barpsychologie, was ist denn das? Der Diplom Psychologe und Psychologische Psychotherapeut Claus Lampert stellte als Pionier auf dem Gebiet der Hotel- und Barpsychologie fest, dass sich im Gastronomie Bereich viele Mitarbeiter für psychologische Zusammenhänge interessieren. So vermittelt dieses abbildungsreiche Lehrbuch branchenrelevante... more...
- Goodfellow Publishers Ltd 2012; US$ 48.00
Provides the ?whys? and ?hows?of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. more...
- Taylor and Francis 2013; US$ 65.95
Hospitality Marketing is a no-nonsense, practical book which has been revised and adapted for a wider market, including European and international examples. It shifts the major emphasis of hospitality marketing onto building a business from the inside by word-of-mouth rather than relying mostly on the endeavours of outside promotion. Hospitality... more...
- Goodfellow Publishers Ltd 2013; US$ 80.00
A comprehensive training guide and authoritative resource essential for all students, bartenders, sommeliers, mixologists, waiters and food and beverage practitioners the world over. It provides an in-depth knowledge of the products, plus the technical skills, practices and latest developments in the bar and beverage area. more...
- Goodfellow Publishers Ltd 2013; US$ 48.00
A complete guide to using key managerial accounting techniques for planning, controlling and improving profitability at the business property level - the ?cutting-edge? of routine decision making. Extended edition now includes a major new section Step-by-Step: Quantitative analysis of cost functions in hotels & restaurants. more...
- Arcade Publishing 2011; US$ 24.95
A meeting place for writers, artists, models, and the stars of stage, screen, and corporate boardrooms, a luxurious restaurant whose fabulous concoctions and timeless decor have often been imitated but never matched, Harry?s Bar in Venice has remained one of the world?s most renowned watering holes for more than sixty years. Ernest Hemingway, Orson... more...
- Goodfellow Publishers Ltd 2014; US$ 48.00
It provides a clear and comprehensive guide to the wide range of techniques required by sales and marketing staff to effectively win meetings and events business for their venue. An easy-to read manual setting out the most useful and relevant techniques in a coherent and logical manner. more...