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  • Customer Experienceby Manfred Bruhn; Karsten Hadwich

    Springer 2012; US$ 99.00

    Customer Experience Management (CEM) ist ein Prozess des strategischen Managements zur Gestaltung aller Kundenerlebnisse mit einem Unternehmen ber s mtliche Kundenkontaktpunkte hinweg. Kundenerlebnisse finden vor, w hrend und nach dem Kauf eines Produkts oder einer Dienstleistung statt, wobei die Schaffung eines ganzheitlichen Kundenerlebnisses ber... more...

  • Clean Plates Los Angeles 2013by Jared Koch

    Craving Wellness 2012; US$ 9.95

    Too often, healthy eating is linked with images of sacrifice-a pile of sprouts, or a single pea resting on a plate. It can be difficult to find a restaurant serving mouthwatering, delicious food that is also good for you. Not anymore. A nutritionist along with a few food critics-scoured the town together to select over 100 of the healthiest, tastiest... more...

  • Clean Plates Manhattan 2013by Jared Koch; Alex Van Buren

    Craving Wellness 2012; US$ 9.95

    Too often, healthy eating is linked with images of sacrifice-a pile of sprouts, or a single pea resting on a plate. It can be difficult to find a restaurant serving mouthwatering, delicious food that is also good for you. Not anymore. A nutritionist along with a few food critics-scoured the town together to select over 100 of the healthiest, tastiest... more...

  • Karen Brown's Austriaby Clare Brown; Karen Brown

    Karen Brown's Guides, Inc. 2013; US$ 9.99

    A guide to Austria that includes descriptions of places to stay as well as regional, countryside, driving itineraries. Personally researched, travelers trust Karen Brown and rely on her recommendations! more...

  • France Bed and Breakfastsby Karen Brown; Clare Brown

    Karen Brown's Guides, Inc. 2012; US$ 9.99

    Personally researched, this guide to France includes recommendations of Places to Stay in Bed & Breakfasts, farmhouses, mills, châteaux and manors as well as fourteen, Regional, Countryside Itineraries?everything the traveler needs to plan a memorable trip. From affordable to decadent, recommendations of where to stay include places to stay in charming... more...

  • Italy Hotelsby Karen Brown; Clare Brown

    Karen Brown's Guides, Inc. 2012; US$ 9.99

    Personally researched, this guide to Italy includes recommendations of over 280 Places to Stay and Eight, Regional, Countryside Itineraries?everything the traveler needs to plan a memorable trip. From affordable to decadent, recommendations of where to stay include boutique hotels in Rome, Florence, Milan and Venice, and charming inns, elegant resort... more...

  • MICHELIN Guide Chicago 2013by Michelin Travel & Lifestyle

    Michelin Travel & Lifestyle 2012; US$ 14.99

    MICHELIN Guide Chicago 2013 helps both locals and travelers find great places to eat and stay with obsessively-researched recommendations to more than 450 restaurants and hotels in a city with a rich gastronomic history. The guide, updated annually, appeals to all tastes and budgets. Local, anonymous, professional inspectors carefully select restaurants,... more...

  • A Regular Palaceby Don Butler; Maria Cook; Doug Fischer

    HarperCollins Canada 2012; Not Available

    For 100 years, the world has walked through the lobby of the Fairmont Chateau Laurier, the grand hotel set in a picturesque landscape where the Rideau Canal locks make their descent to the Ottawa River. From the moment it opened in 1912, it was in the words of an old brochure "the place where politics and pleasure, finance and fashion meet ... the... more...

  • Hotel- und Barpsychologieby Claus Lampert

    Springer 2012; US$ 19.95

    Hotel- und Barpsychologie, was ist denn das? Der Diplom Psychologe und Psychologische Psychotherapeut Claus Lampert stellte als Pionier auf dem Gebiet der Hotel- und Barpsychologie fest, dass sich im Gastronomie Bereich viele Mitarbeiter für psychologische Zusammenhänge interessieren. So vermittelt dieses abbildungsreiche Lehrbuch branchenrelevante... more...

  • Customer Service in Tourism and Hospitalityby Simon Hudson; Louise Hudson

    Goodfellow Publishers Ltd 2012; US$ 48.00

    Provides the ?whys? and ?hows?of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. more...