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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemMcGraw-Hill Education 2011; US$ 28.00
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! ?Like any business, a hospital must be true to its core values in order to succeed. ?Trickle-down values? start at the top with the best leadership, so that all the stakeholders understand and carry out the institution?s mission. That is the gift that David F einberg has brought to U... more...
- Emerald Group Publishing Limited 2010; US$ 199.00
The articles in this e-book represent various although complementary theoretical and methodological perspectives. Together, they give an overall picture of health care policy work and describe what happens when new governance models meet reality. Some articles describe the situation in a single country while others make cross-country comparisons. more...
- Vandenhoeck & Ruprecht 2012; US$ 36.01
Wenn Arzt und Patient sich zum ersten Mal begegnen, geschieht weit mehr als ein bloßer Informationsaustausch und der Abschluss eines Behandlungskontraktes. Zwischen Begrüßung und Verabschiedung wirken zwischen Arzt und Patient eine Vielzahl von Faktoren, welche die wechselseitige Begegnung beeinflussen. Jenseits von sprachlichem Verstehen und ärztlichem... more...
- University of NSW Press 2006; US$ 53.95
Written for occupational therapists, physiotherapists and speech pathologists, this book takes a client-centred, evidence-based approach, and provides relevant theory and practical strategies for planning, implementing and evaluation of client education. more...
- Springer Publishing Company 2004; US$ 50.00
The goal of this book is to fill the many gaps that health care providers face when helping women learn self care and prevention skills. Special attention is paid to minority status, low literacy, and elderly women who may have fewer opportunities to find health information independently. While this is ample information on reproductive health available,... more...
- Pharmaceutical Press 2010; US$ 40.00
Medicines Use Reviews: A practical guide provides evidence-based information, tips and guidance on how to conduct successful Medicines Use Reviews (MURs). The ten main chapters identify and discuss specific medical conditions seen in community pharmacy while further sub chapters include advice on treatment options and relevant practical tips. This... more...
- John Benjamins Publishing Company 1989; US$ 173.00
This volume covers many of the ways of speaking that create problems between doctor and patient. The questions under consideration in the present book are the following: How is the doctor-patient interaction structured in a particular culture? What takes place during the process? What causes misunderstandings, lack of cooperation and even total non-compliance?... more...
- New Harbinger Publications 2006; US$ 16.95
Written by anxiety experts, Martin Antony, Ph.D. and Mark A. Watling, MD, this easy-to-read and practical guide will teach readers who experience extreme fear in situations involving blood, injections, surgery, physicians, and dental procedures, how to understand and overcome their medical phobia. more...
- M&K Update Ltd 2010; US$ 15.98
No one should face aggression or violence in the workplace but these problems are increasingly being reported by health and social care workers and the people using their services. This helpful book explores the reasons why some individuals may become aggressive or violent and explains how a holistic approach can offer effective ways of preventing,... more...