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- Taylor and Francis 2013; US$ 54.95
Tavistock Press was established as a co-operative venture between the Tavistock Institute and Routledge & Kegan Paul (RKP) in the 1950s to produce a series of major contributions across the social sciences. This volume is part of a 2001 reissue of a selection of those important works which have since gone out of print, or are difficult to locate.... more...
- Oxford University Press 1998; US$ 64.99
Nancy Ainsworth-Vaughn studied stories, topic control, "true" questions, and rhetorical questions in 101 medical encounters in US private-practice settings. In exceptionally lucid and accessible style, Ainsworth-Vaughn explains how power was claimed by and co-constructed for both patients and doctors (previous studies have focused upon doctors' power).... more...
- Demos Medical Publishing 2004; US$ 19.95
The Essential Patient Handbook was written for the millions of Americans who are dissatisfied with their medical care, and are looking for a practical no-nonsense way to get the help they need from their doctors. It contains lessons learned by two doctors (husband and wife) who endured immense challenges on the patient side of the medical care system.... more...
- Taylor and Francis 2013; US$ 51.95
This groundbreaking text draws upon examples from everyday health care situations to demonstrate that the behaviour differences we all experience in others actually fit within a readily understandable framework (the MBI). more...
- Springer Publishing Company 2009; US$ 74.99
"This book is a must for all emergency departments and a valuable resource for anyone scheduled to work there. It covers the history and evolution of violence in emergency departments and offers excellent exhibits for quick reference..." -- Doody's Violence in the emergency department (ED) is a critical, even life-threatening problem facing ED... more...
- Springer Berlin Heidelberg 2012; US$ 35.71
Nach ca. 20-jähriger Diskussion soll nunmehr auf Bundesebene ein Patientenrechtegesetz verabschiedet werden. Mit dem Gesetz wird das Ziel verfolgt, Transparenz über die Rechte der Patientinnen und Patienten herzustellen, die Durchsetzung dieser Rechte zu verbessern sowie Patientinnen und Patienten im Sinne einer verbesserten Gesundheitsversorgung zu... more...
- Taylor and Francis 2014; US$ 29.95
Examine a compelling account of a professional caregiver?s inspirational struggle with a mind/body illness and the renewed sense of compassion his recovery provides. This uplifting narrative is the story of a caregiving professional stricken by panic attacks, a wounded healer desperate to be healed. When the Caregiver Becomes the Patient is the candid... more...
- Wiley 2014; US$ 70.00 US$ 60.67
Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is designed to provide readers with the fundamental information and skills to start or strengthen a customer... more...