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- John Hunt Publishing 2014; US$ 9.99
Illness tends to be viewed in a negative light as something to be avoided at all costs. Yet most of us become ill at some point and many will suffer prolonged periods of failing health. In this insightful and entertaining book, Ian invites us to accompany him through one such experience and to discover how, despite its debilitating effects, illness... more...
- Columbia University Press 2014; US$ 26.99
The health-care system in the United States is by far the most expensive in the world, yet its outcomes are decidedly mediocre in comparison to those of other countries. Poor communication between doctors and patients, Dennis Rosen argues, is at the heart of this disparity, a pervasive problem that damages not only the well-being of the patient but... more...
- Influence Publishing Inc 2014; US$ 9.99
This book examines the role scientific research and Big Pharma has played in remodeling medicine as we know it, empowering patients to take back control of their own health.It has been used as a teaching aid in post-secondary educational institutions across Canada. more...
- De Gruyter Mouton 2014; US$ 112.00
This book analyses the content of doctors? statements uttered before the actual diagnosis as well as their linguistic and interactional features andcognitive processes. Prediagnostic statements include the patient in the process of finding a diagnosis but can also aim atguiding the patients? expectations and creating trust. more...
- Wiley 2014; US$ 34.95
Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is designed to provide readers with the fundamental information and skills to start or strengthen a customer... more...
- Springer 2014; US$ 19.99
Die Autoren nehmen in ihrem Buch einen Vergleich von 200 deutschen Krankenhausern im Hinblick auf die Kundenorientierung vor. Kriterien sind hierbei zum einen die Erreichbarkeit der Kliniken und zum anderen deren Aktivitat im Bereich Social Media. Anhand dieser Parameter wird ein Vergleich erstellt, welcher ein Benchmarking auf der Basis einer zuverlassigen... more...
- Taylor and Francis 2014; US$ 29.95
Examine a compelling account of a professional caregiver?s inspirational struggle with a mind/body illness and the renewed sense of compassion his recovery provides. This uplifting narrative is the story of a caregiving professional stricken by panic attacks, a wounded healer desperate to be healed. When the Caregiver Becomes the Patient is the candid... more...
- Springer 2014; US$ 179.00
This book challenges functional models for more aesthetic and ethical models, where communication is grounded in values systems of cultures. Here, communication is treated as a distributed phenomenon involving networks of persons, activities and artifacts, and extends beyond doctor-patient relationships to working in and across teams around patients.... more...
- Taylor and Francis 2014; US$ 140.00
Learn how to establish and maintain effective relationships with physicians with this authoritative new book. Chaplains will discover a wealth of information and insight into the often strained chaplain-physician relationship and will learn practical steps they can take to strengthen the ties between two very different professions. Each chapter, written... more...
- Business Expert Press 2013; US$ 19.95
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second... more...