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- Springer 2014; US$ 19.99
Die Autoren nehmen in ihrem Buch einen Vergleich von 200 deutschen Krankenhausern im Hinblick auf die Kundenorientierung vor. Kriterien sind hierbei zum einen die Erreichbarkeit der Kliniken und zum anderen deren Aktivitat im Bereich Social Media. Anhand dieser Parameter wird ein Vergleich erstellt, welcher ein Benchmarking auf der Basis einer zuverlassigen... more...
- Taylor and Francis 2014; US$ 29.95
Examine a compelling account of a professional caregiver?s inspirational struggle with a mind/body illness and the renewed sense of compassion his recovery provides. This uplifting narrative is the story of a caregiving professional stricken by panic attacks, a wounded healer desperate to be healed. When the Caregiver Becomes the Patient is the candid... more...
- Springer 2014; US$ 179.00
This book challenges functional models for more aesthetic and ethical models, where communication is grounded in values systems of cultures. Here, communication is treated as a distributed phenomenon involving networks of persons, activities and artifacts, and extends beyond doctor-patient relationships to working in and across teams around patients.... more...
- Taylor and Francis 2014; US$ 140.00
Learn how to establish and maintain effective relationships with physicians with this authoritative new book. Chaplains will discover a wealth of information and insight into the often strained chaplain-physician relationship and will learn practical steps they can take to strengthen the ties between two very different professions. Each chapter, written... more...
- Business Expert Press 2013; US$ 19.95
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second... more...
- Auckland University Press 2013; US$ 21.88
What makes a good doctor? Are there bad doctors out there – and if so how do we protect patients from them? Can we inject more information, more trust and more assured competence into the medical system to solve these problems? Drawing on his years of dealing with patient concerns, Ron Paterson tackles these important questions. The book makes challenging... more...
- Rowman & Littlefield Publishers 2013; US$ 26.99
Healthcare professionals calculate dosage when dispensing medicine and determining treatment plans. This text applies the concept of dosage to communication. We often assume that ?more is more? when it comes to communicating, but in all interactions there are ideal and different ?quantities? of communication that will get the job done with a better... more...
- Springer Publishing Company 2013; US$ 39.95
The therapeutic relationship between clinicians and patients is what brings Relationship-Based Care to life. Within the world of health care, the act of therapeutic connection is not owned by any one profession. The responsibility to offer authentic and compassionate care to another human being is something we all share. In our chaotic and time constrained... more...
- Rowman & Littlefield Publishers 2013; US$ 33.99
Offers readers an insider?s assessment of doctor-patient communication and provides patients with strategies for making the most of their doctor?s visits. Considering the limited amount of time doctors and patients spend together, Zackary Berger explores the various biases and barriers that color office visits, and gives specific examples for overcoming... more...