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- De Gruyter 2015; US$ 56.00
This textbook has been tried and tested for over 25 years and was awarded the ITB Book Award. It offers a comprehensive and systematic presentation of the fundamental principles and background of the tourist industry. The focus of this work is on the business aspects of tourism, giving students and practitioners an economic perspective. The visual... more...
- Taylor and Francis 2014; US$ 61.95
Gatherings of people for a purpose always have and always will be a part of the human story. Those staging these events have a social and environmental responsibility to manage their impacts and enhance their positive lasting legacies. Written by a leader in the field, this book is a practical, step-by-step guide taking readers through the key aspects... more...
- Taylor and Francis 2014; US$ 55.95
A multidisciplinary approach to the challenges of developing a “complete package” for convention and event tourism To be successful in today?s competitive convention and event tourism market, communities need to provide a complete package that includes quality lodging, convenient and affordable transportation, restaurants, entertainment, and tourist... more...
- Holzmann Medien 2015; US$ 50.57
Die Neuerscheinung widmet sich vier entscheidenden Dimensionen für unternehmerischen Erfolg im Hotelmanagement. Diese sind für mittelständische Privathoteliers wie auch für General Manager international agierender Ketten von besonderer Bedeutung: 1.Dimension: Online-Reputation 2.Dimension: Kostenbewusstsein 3.Dimension:Mitarbeiter ... more...
- Atlantic Publishing Group Inc 2014; US$ 9.97
This series of fifteen books - The Food Service Professional Guide TO Series from the editors of the Food Service Professional magazine are the best and most comprehensive books for serious food service operators available today. These step-by-step guid more...
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer?s BusinessMcGraw-Hill Education 2013; US$ 28.00
Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what?s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more... more...
- Taylor and Francis 2003; US$ 54.95
Many conferences and training events are organised by individuals who have little experience of doing so. Some have had the task thrust upon them without being offered adequate training, and have little idea of the time, experience and care needed to plan and manage events effectively. Each conference is different, and each can present a new problem... more...
- Emerald Group Publishing Limited 2002; US$ 199.00
Looking back over past volumes, it is possible to discern gaps in the topic areas addressed by the journal. Among these, I would include club operations and I was delighted to receive a proposal from Clayton Barrows for a special issue focused on private clubs in North America. more...
- Wiley 2006; US$ 62.50
Complete guidance to the ins and outs of gaming operations Management personnel need a thorough understanding of the business side of the casino industry to ensure profits?and to avoid losses. It?s a sure bet that Casino Operations Management, Second Edition will help current and future gaming management professionals better serve any casino. ... more...
- Emerald Group Publishing Limited 2006; US$ 94.95
Delivers insights of a host of scientific studies pertaining to hospitality, leisure, and tourism, while providing a forum to stimulate discussions on contemporary issues and trends essential to theory advancement, as well as professional practices from a global perspective. This book focuses on divulging the innovative methods of inquiry. more...