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Hospitality industry

Most popular at the top

  • Hospitality and Healthby Jaime Seba

    Apple Academic Press 2011; US$ 129.95

    In the last several decades, international traffic volume has significantly increased, raising the risk of infectious diseases and their spread. In this important volume, the impact of health issues is explored in connection with travel. Not only does the book explore the risk of diseases such as H1N1 (otherwise known as swine flu), malaria, salmonella,... more...

  • Ecotourism and Sustainable Tourismby Jaime Seba

    Apple Academic Press 2012; US$ 129.95

    There is an increased interest in ecotourism and sustainable tourism, which provides travelers with destinations and activities that have a lower negative impact on the environment. This book, a collection of articles and studies highlight many of these new trends in tourism, using examples from many different regions of the world, including... more...

  • 2050 - Tomorrow's Tourismby Ian Yeoman

    Channel View Publications 2012; US$ 35.00

    In 2050, it is predicted that 4.7bn or nearly 50% of the world's population will take an international holiday. But can humankind meet that forecast given the issues of ageing populations, peak oil, the global financial crisis and climate change? This book constructs scenarios from Shanghai to Edinburgh, Seoul to California encompassing complex topics... more...

  • Customer Experienceby Manfred Bruhn; Karsten Hadwich

    Springer 2012; US$ 99.00

    Customer Experience Management (CEM) ist ein Prozess des strategischen Managements zur Gestaltung aller Kundenerlebnisse mit einem Unternehmen ber s mtliche Kundenkontaktpunkte hinweg. Kundenerlebnisse finden vor, w hrend und nach dem Kauf eines Produkts oder einer Dienstleistung statt, wobei die Schaffung eines ganzheitlichen Kundenerlebnisses ber... more...

  • 100 Things to Do Before You Dieby Dave Freeman; Neil Teplica

    Taylor Trade Publishing 1999; US$ 9.99

    Highlights the wildest and most exciting events on the planet and looks at travel in a brand-new way. more...

  • Hotel- und Barpsychologieby Claus Lampert

    Springer 2012; US$ 19.95

    Hotel- und Barpsychologie, was ist denn das? Der Diplom Psychologe und Psychologische Psychotherapeut Claus Lampert stellte als Pionier auf dem Gebiet der Hotel- und Barpsychologie fest, dass sich im Gastronomie Bereich viele Mitarbeiter für psychologische Zusammenhänge interessieren. So vermittelt dieses abbildungsreiche Lehrbuch branchenrelevante... more...

  • Customer Service in Tourism and Hospitalityby Simon Hudson; Louise Hudson

    Goodfellow Publishers Ltd 2012; US$ 48.00

    Provides the ?whys? and ?hows?of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. more...

  • History of Commercial Hospitalityby Kevin O?Gorman; Charles Harvey

    Emerald Group Publishing Limited 2013; US$ 199.00

    Commercial hospitality is a phenomenon that, if better understood will serve to strengthen our understanding of the development of civilization as a whole. This ebook focuses on the history of the commercial hospitality industry in relation to its philosophical, anthropological, sociological and economic underpinnings. more...

  • Winning Meetings and Events for your Venueby Rob Davidson; Anthony Hyde

    Goodfellow Publishers Ltd 2014; US$ 48.00

    It provides a clear and comprehensive guide to the wide range of techniques required by sales and marketing staff to effectively win meetings and events business for their venue. An easy-to read manual setting out the most useful and relevant techniques in a coherent and logical manner. more...

  • Grundlagen der Hotellerie und des Hotelmanagementsby

    De Gruyter Oldenbourg 2010; US$ 280.00

    Die Hotellerie ist eine spannende und lebendige Branche. Die Veränderungsdynamik in der Hotelbranche nimmt zu und so sieht sich die Wettbewerbs- und Managementlandschaft in der Hotellerie inmitten eines tiefgreifenden Prozesses der Veränderung, der mittel- bis langfristig zu nachhaltigen Restrukturierungen auf vielen Hotelmärkten führen wird. Nicht... more...