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Hospitality industry

Most popular at the top

  • Customer Experienceby Manfred Bruhn; Karsten Hadwich

    Springer 2012; US$ 99.00

    Customer Experience Management (CEM) ist ein Prozess des strategischen Managements zur Gestaltung aller Kundenerlebnisse mit einem Unternehmen ber s mtliche Kundenkontaktpunkte hinweg. Kundenerlebnisse finden vor, w hrend und nach dem Kauf eines Produkts oder einer Dienstleistung statt, wobei die Schaffung eines ganzheitlichen Kundenerlebnisses ber... more...

  • 100 Things to Do Before You Dieby Dave Freeman; Neil Teplica

    Taylor Trade Publishing 1999; US$ 9.99

    Highlights the wildest and most exciting events on the planet and looks at travel in a brand-new way. more...

  • Stats To Goby John Buglear

    Taylor and Francis 2012; US$ 55.95

    'Stats to Go' is a user-friendly guide for hospitality, leisure and tourism students who need to learn statistics and statistical techniques. 'Stats to go' is an ideal companion to hospitality, leisure and tourism studies as the breadth of coverage supports all taught numerical aspects of these types of course. Examples from hospitality, leisure... more...

  • Introduction to the UK Hospitality Industry: A Comparative Approachby Bob Brotherton

    Taylor and Francis 2012; US$ 55.95

    'An Introduction to the UK Hospitality Industry: a comparative approach' is a core text for introductory hospitality modules and courses. Unique in its structure; this text looks at key aspects and compares them with each sector of the industry to give students a broader and comprehensive view of the topic. Key aspects of the industry are discussed,... more...

  • Ocean Travel and Cruisingby Kaye Sung Chon; Arthur Asa Berger

    Taylor and Francis 2012; US$ 62.95

    In Ocean Travel and Cruising: A Cultural Analysis, noted author Arthur Asa Berger turns his critical eye to the phenomenon of ocean cruising. This academically solid yet reader-friendly book brings a multidisciplinary cultural studies approach to the subject, examining ocean cruising from economic, semiotic, sociological, psychoanalytic, and marketing... more...

  • Innovation in Hospitality and Tourismby Mike Peters

    Taylor and Francis 2012; US$ 62.95

    Until now, most available research on innovation in tourism product service and development has focused on concepts, rather than facts. Innovation in Hospitality and Tourism presents empirical studies that identify the major “push and pull” factors of innovation in hospitality and tourism, providing vital information on how to measure innovation in... more...

  • Hospitality Tourism and Lifestyle Conceptsby Eric Laws; Maree Thyne

    Taylor and Francis 2012; US$ 62.95

    Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers... more...

  • Hotel- und Barpsychologieby Claus Lampert

    Springer 2012; US$ 19.95

    Hotel- und Barpsychologie, was ist denn das? Der Diplom Psychologe und Psychologische Psychotherapeut Claus Lampert stellte als Pionier auf dem Gebiet der Hotel- und Barpsychologie fest, dass sich im Gastronomie Bereich viele Mitarbeiter für psychologische Zusammenhänge interessieren. So vermittelt dieses abbildungsreiche Lehrbuch branchenrelevante... more...

  • Current Issues and Development in Hospitality and Tourism Satisfactionby Muzaffer Uysal; John A Williams

    Taylor and Francis 2013; US$ 62.95

    Current Issues and Development in Hospitality and Tourism Satisfaction focuses on the importance of customer satisfaction in today's business environment. Experts from the field explore customer satisfaction strategies, emphasizing both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer... more...

  • Customer Service in Tourism and Hospitalityby Simon Hudson; Louise Hudson

    Goodfellow Publishers Ltd 2012; US$ 48.00

    Provides the ?whys? and ?hows?of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. more...