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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyMcGraw-Hill Education 2008; US$ 28.00
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time,... more...
- Wiley 2008; US$ 62.50 US$ 54.17
Fundamentals of Menu Planning, Third Edition presents a complete overview of key aspects of menu planning, including designing, writing, costing, marketing, and merchandising a menu. Reflecting the latest menu trends in the restaurant industry, the authors show how research, surveys, and sales analysis are key to menu planning and design. With updated... more...
- Wiley 2008; US$ 71.50 US$ 61.97
Principles of Food, Beverage, and Labor Cost Controls, Ninth Edition has defined the cost control course for generations of students. This new edition continues the tradition of presenting comprehensive yet concise information on cost control that is updated to reflect today's technology driven environment Key terms, key concepts, review questions,... more...
- Wiley 2008; US$ 31.00 US$ 26.87
An excellent training tool for both hospitality programs and working restaurant managers, Restaurant Service Basics, 2nd Edition considers the entire dining experience in situations ranging from formal to casual. Step-by-step instructions guide readers through service functions. Different types of service French, American, English, Russia, Family-style,... more...
- Taylor and Francis 2008; US$ 110.00
Handbook of Hospitality Strategic Management provides a critical review of mainstream hospitality strategic management research topics. Internationally recognized leading researchers provide thorough reviews and discussions, reviewing strategic management research by topic, as well as illustrating how theories and concepts can be applied in the hospitality... more...
- Wiley 2010; US$ 45.00 US$ 39.50
This bestselling all-in-one guide to the event planning business is back and better than ever, fully updated and revised to reflect the very latest trends and best practices in the industry. This handy, comprehensive guide includes forms, checklists, and tips for managing events, as well as examples and case studies of both successful and unsuccessful... more...
- Wiley 2009; US$ 21.99 US$ 19.50
Learn to: Choose a location and make it your own Create a profitable business plan Decorate and renovate your property Market your property for maximum occupancy All the tools you need to start and run a profitable B&B Do you dream of owning a B&B? This friendly, practical guide shows you how to make your dream a... more...
- HRD Press 2009; US$ 39.95
Who said learning can't be fun? Use this book to reduce accidents, save lives and money, improve morale and productivity all benefits of a solid safety program. Whether its crossword puzzles, word searches, or shared pairs, you can learn about safety and have fun doing it. You will find over 50 puzzles, word scrambles, and other games there... more...
- Taylor and Francis 2009; US$ 54.95
This volume is the first to examine the commercial home from an international perspective, paying attention to the frequently occurring but often neglected forms of commercial accommodation including farmstays, historic houses, and self-catering accommodation. Conceptually, it helps to explain a range of behaviours and practices, for example the importance... more...
- Emerald Group Publishing Limited 2008; US$ 199.00
This e-book includes tourism and hospitality papers from the University of Central Florida Rosen College. Papers look at human resource management and marketing more...