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- Skyhorse Publishing 2014; US$ 14.95
Originally published in 1827, Roberts? Guide for Butlers and Other Household Staff was a handbook for servants to perform their duties more efficiently and thoughtfully. Roberts gives a plethora of information about household duties of a butler like: • How to dress suitably for work • Regulations for the dinner table • Directions for cleaning... more...
- Mainstream Publishing 2013; US$ 12.78
Clubland UK is a story of violent men and the worlds they inhabit. At the height of the hedonistic ?90s rave era, Steven McLaughlin policed some of Blackpool?s busiest seafront clubs on chaotic nights, as the virulent dance and drug craze exploded onto the scene. From the front line, he witnessed the dark underbelly of clubland culture... more...
- Taylor and Francis 2013; US$ 62.95
Learn both theory and practice of knowledge management Sir Francis Bacon once wrote, “Knowledge is power.” Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality... more...
On the Doors - Working as Britain's Hardest Bouncer, I Was Hit, Stabbed and Faced Guns - But I've Never Been BeatenJohn Blake Publishing 2013; US$ 8.74
This is the amazing, terrifying, muscle-packed story of the most feared and respected bouncer in the country. When Stellakis Stylianou, known to his friends – and his enemies – as Stilks, was a kid growing up in London he was so poor that he had to go out hunting pigeons for his family?s supper. It was the memory of those lean days that made him vow... more...
- Taylor and Francis 2013; US$ 54.95
Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry. Common perceptions of management... more...
- Taylor and Francis 2012; US$ 55.95
'Stats to Go' is a user-friendly guide for hospitality, leisure and tourism students who need to learn statistics and statistical techniques. 'Stats to go' is an ideal companion to hospitality, leisure and tourism studies as the breadth of coverage supports all taught numerical aspects of these types of course. Examples from hospitality, leisure... more...
- Taylor and Francis 2012; US$ 61.95
Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide , is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a ?process' approach, it guides the reader through every stage from HR planning through... more...
- Hodder Education 2011; US$ 12.78
This is the only revision guide to support GCSE Hospitality & Catering. Building on the success of the best-selling course book, this WJEC endorsed resource highlights the key facts that every student needs to know for success. It also includes plenty of targeted questions that support learning and provide examination practice. more...
- Taylor and Francis 2010; US$ 55.95
This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training. Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay... more...
- Taylor and Francis 2009; US$ 63.95
Recent years have seen an explosion in research on tourism volunteering. Volunteers are an essential part of tourism, whether they are volunteering in their local museum, at a sporting mega-event, as an airport ambassador, or travelling the global as a volunteer tourist. Managing Volunteers in Tourism reviews the latest research to highlight the... more...