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- Palgrave Macmillan 2008; US$ 36.00
This original, witty, illustrated study, now available for the first time in paperback, offers the first analytical history of the rise and development of literary tourism in nineteenth-century Britain, associated with authors from Shakespeare, Gray, Keats, Burns and Scott, the Brontė sisters, and Thomas Hardy. more...
- Wiley 2006; US$ 71.50
Global Meetings and Exhibitions is the result of two decades worth of planning, managing, and executing multinational, multicultural events across the globe. The distinguished authors have culled their world-class advice into a single, complete resource for the next generation of meeting professionals. This comprehensive guide offers everything you... more...
- Wiley 2008; US$ 71.50
Updated with the latest developments in the accounting and hospitality fields, Hospitality Financial Accounting, Second Edition covers the basics of financial accounting and then walks you through analyzing financial statements and dealing with the daily issues you’ll face on the job. In this Second Edition , the authors have provided engaging... more...
- Wiley Textbooks 2011; US$ 73.95
Revenue Management for the Hospitality Industry is filled with practical examples and best practices on the topic of revenue management, a critical aspect of the industry. Through numerous revenue management examples from the hospitality industry and a running case example throughout the book, students will discover how they can incorporate revenue... more...
- Goodfellow Publishers Ltd 2012; US$ 48.00
Provides the ?whys? and ?hows?of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. more...
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyMcGraw-Hill Education 2008; US$ 25.95
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time,... more...
- Ashgate Publishing Ltd 2012; US$ 149.95
Written by an international group of researchers widely known for their expertise in the field of the Internet and tourism, this book presents cutting-edge theory, research and case studies. It investigates web 2.0 applications and tools that transform the role and behaviour of the new generation of travellers, as well as examining the ways in which... more...
- Taylor and Francis 2014; US$ 59.95
One of the leading texts in the field, Tourism Management is the ideal introduction to the fundamentals of tourism as you study for a degree, diploma or single module in the subject. It is written in an engaging style that assumes no prior knowledge of tourism and builds up your understanding as you progress through this wide ranging global review... more...
- HarperCollins 2009; US$ 11.99
?This book grills up an enjoyable read for both avid foodies and novice diners alike! Perman?s sneak peek into the fascinating history of In-N-Out is as good as the delicious burgers themselves.? ?Mario Batali, celebrity chef and author of Molto Italiano A behind-the-counter look at the fast-food chain that breaks all the rules,... more...
- Grand Central Publishing 2013; Not Available
New York Times Bestseller Po Bronson and Ashley Merryman's work changes the national dialogue. Beyond their bestselling books, you know them from commentary and features in the New York Times , CNN, NPR, Time , Newsweek , Wired , New York , and more. E-mail, Facebook, and Twitter accounts are filled with demands... more...