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Most popular at the top
- Wiley 2011; US$ 52.00
The only complete, in-depth guide to contemporary on-premise catering principles and practices On-premise catering is an essential part of the fast-growing catering and events industry, and this is the only guide that covers all the essential skills and knowledge a professional needs to succeed in the field. Written by three top catering experts... more...
- Channel View Publications 2010; US$ 54.95
People do not buy products, or even services; they purchase the total experience that the product or service provides. Experience management is seen as the way to remain competitive in markets where globalisation and technology have turned products and services into commodities. This book draws together academic and practitioner insights into the consumer... more...
- Transworld 2011; US$ 14.38 US$ 10.79
'Something strange occurs to guests as soon as they check in. Even if in real life they are perfectly well-mannered, decent people with proper balanced relationships, as soon as they spin through the revolving hotel doors the normal rules of behaviour no longer seem to apply.' All of the following is true.Only the names have been changed to protect... more...
- Emerald Group Publishing Limited 2011; US$ 199.00
This ebook addresses the complexities of internationalisation within the hospitality industry across a range of countries and the implications of this for hospitality management education. A number of the papers were selected from the 4th International Conference on Services Management hosted by Oxford Brookes University in the May of 2009, demonstrating... more...
- Pan Macmillan 2011; US$ 6.28
From the grand houses of Brighton to imposing London mansions, life as a kitchen maid could be exhausting and demoralising. It?s not just being at the beck and call of the people upstairs, when even the children of the family can treat you like dirt, but having to deal with temperamental cooks, starchy butlers and chauffeurs with a roving eye. Marriage... more...
- Dundurn 2012; US$ 9.99
Being a Toronto Maple Leafs fan requires a leap of faith every year, girding against inevitable disappointment. Hope and Heartbreak in Toronto tells what that's like, how it got to be that way, and what the future holds for all who worship the Blue and White. more...
- ABC-CLIO 2012; US$ 64.00
From exotic spa treatments to euthanasia, this book examines the background and social context of medical tourism?the practice of traveling for health care. This work also documents how this industry is reshaping the face of medicine worldwide for individuals, local communities, and national health care systems. more...
- Pan Macmillan UK 2011; US$ 11.81
Working below stairs in 1920s London, sixteen-year-old Margaret's mind turns to finding a man. But it's hard to look beguiling when you're elbow deep in dishwater...From the grand houses of Brighton to imposing London mansions, life as a kitchen maid could be exhausting and demoralising. It's not just being at the beck and call of the people upstairs,... more...
- HarperCollins 2009; Not Available
In October 1985, at age twenty-seven, Danny Meyer, with a good idea and scant experience, opened what would become one of New York City's most revered restaurants?Union Square Cafe. Little more than twenty years later, Danny is the CEO of one of the world's most dynamic restaurant organizations, which includes eleven unique dining establishments,... more...
- Emerald Group Publishing Limited 2012; US$ 199.00
This ebook poses the question: What are the ingredients for success in bar food operations?. The ebook draws on several international contributions and on a study of UK public houses in the North of England. The theme focuses on pub food and aims to identify what customers want, what licensees provide, and offer suggestions to improve this... more...