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Service Industries

Most popular at the top

  • Capturing the Essenceby William T Cooper

    CSIRO Publishing 2011; US$ 34.95

    A step by step guide to painting birds, by one of Australia's greatest living bird artists. more...

  • Handbook of Service Marketing Researchby R. T. Rust; M. H. Huang

    Edward Elgar Publishing 2014; US$ 60.00

    The Handbook of Service Marketing Research brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. more...

  • Information Efficiency in Financial and Betting Marketsby Leighton Vaughan Williams

    Cambridge University Press 2005; US$ 48.00

    Analyses information efficiency in both financial and betting markets. more...

  • Innovation in the Service Economyby Faiz Gallouj

    Edward Elgar Publishing 2002; US$ 40.00

    In this book, the author propounds a theoretical framework which describes and evaluates the main approaches to analyzing and understanding innovation in services. He provides interesting and extensive empirical material on the nature and sources of innovation in various services sectors and countries, and makes an original contribution both to theories... more...

  • Events Managementby Nicole Ferdinand; Paul James Kitchin

    SAGE Publications 2012; US$ 63.00

    Written by a team of high profile, international authors, this exciting new text successfully combines theory and practice, making it a must-have for all students of Events Management. more...

  • Guard Force Managementby Lucien Canton

    Elsevier Science 2003; US$ 62.95

    Guard Force Management looks at the contract guard force as a business and demonstrates how current management techniques can be used to improve efficiency and increase profitability. The author takes proven management principles and applies them to the competitive security industry. This updated edition includes an entirely new chapter on preparation... more...

  • Legendary Serviceby Ken Blanchard; Victoria Halsey; Kathy Cuff

    McGraw-Hill Education 2014; US$ 23.00

    Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that... more...

  • Financial Services Managementby Stewart Falconer

    Taylor and Francis 2014; US$ 62.95

    Sweeping changes have taken place within financial services over the course of the past thirty years in response to a variety of influences, such as changes in customer attitudes, an evolving regulatory environment, innovations in information technology and the intense level of competition within the sector. In addition, the global financial crisis... more...

  • When There Was No Moneyby Heather A. Clark

    Springer 2006; US$ 89.99

    Traces the trials and triumphs of a group of people as they built an employment generation project for demobilized soldiers in 1992 into the largest commercial retail bank branch network in Cambodia by 2003. This book offers an analysis of events, organizational dynamics and a business model that incorporates profit and purpose. more...

  • The Mortgage Originator Success Kitby Darrin J. Seppinni

    McGraw-Hill Education 2005; US$ 39.95

    Sometimes opportunity finds you--are you ready? The mortgage business is not only booming, but it's one of the few industries that doesn't require a college degree to make lots of money. In fact, as a mortgage originator , the only limit to income potential is your own effort and ability. But how can you break into this lucrative business? ... more...