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- Palgrave Macmillan 2012; US$ 105.00
A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again. more...
- Wiley 2012; US$ 49.00 US$ 34.30
Revised for 2009 and beyond, The Black Book of Outsourcing is a comprehensive guide and directory for the evolving field of outsourcing, including expert advice on how to operate an outsourcing program. Valuable governance checklists, offshoring insights, best practices and one-of-kind resources are featured in this bible of the outsourcing industry.... more...
- CRC Press 2014; US$ 49.95
A follow-up to Tim Hutzel's previous book, Keeping Your Business in the USA: Profit Globally While Operating Locally, this book tells the stories of companies that have sent their jobs outside of the USA and the negative effects this had on the quality of their products and services, employees, supply chain providers, and consumers. Bringing Jobs... more...
- Springer Berlin Heidelberg 2007; US$ 109.00
This book analyses the effects of the BRICs growth on the service sector with a focus on technology and technology-enabled services. It features 12 chapters written by the most important chief executives from the BRICs service economy. more...
- Gabler Verlag 2007; US$ 69.99
In den letzten Jahren ist eine Entwicklung im Bereich der Organisation und Aufgabenerle- gung in Unternehmen zu beobachten, die zu vielen Diskussionen führt: Angefangen hat es mit der Jahr-2000-Frage, als aus Kapazitätsgründen IT-Tätigkeiten nach Indien verlagert wurden, um durch Programmumstellungen den ?Crash? zu vermeiden, - folgt von der Verlagerung... more...
- Wiley 2004; US$ 89.50 US$ 77.57
Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition... more...
- SAGE India 2008; US$ 22.95
A nascent industry in the 1990s, business process outsourcing (BPO) has taken. India by storm. While this industry has been enmeshed in bad press and myths,. the fact remains that it has proved to be an engine of economic growth for India. over the last one decade. V Anandkumar (VAK) and Subhasish Biswas have provided. an insider`s perspective that... more...
- Wiley 2007; US$ 210.00 US$ 182.00
Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy. more...
- Emerald Group Publishing Limited 2003; US$ 199.00
The quest for service excellence and competitive edge by firms result in the constant search for effective process and information systems management methods. The recent emergence of the application service provision (ASP) business model has promised firms remote-access to industry robust business processes and "best of breed" enterprise... more...
- Ashgate Publishing Ltd 2012; US$ 140.00
Adoption and use of a contract scorecard demonstrates a maturing ability to manage commercial outsourcing arrangements. The process of designing the scorecard helps you nail down the key outcomes and avoid lack of focus, inconsistent objectives, hidden costs, indifferent service and deteriorating relationships with your contract partners. Sara Cullen's... more...