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Public services. Reference services

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  • New Concepts in Digital Referenceby R. David Lankes

    Morgan & Claypool Publishers 2009; US$ 25.00

    Let us start with a simple scenario: a man asks a woman "how high is Mount Everest?" The woman replies "29,029 feet." Nothing could be simpler. Now let us suppose that rather than standing in a room, or sitting on a bus, the man is at his desk and the woman is 300 miles away with the conversation taking place using e-mail. Still simple? Certainly--it... more...

  • Library User Educationby Barbara I. Dewey

    Scarecrow Press 2002; US$ 97.99

    Library User Education contains 43 chapters, which explore the value and impact of collaboration and partnerships in academic library user education programs. This is a highly useful and current text, which covers a range of specific programs, formats, and strategies. Examples of many institutions' information literacy efforts and effective evaluation... more...

  • Health Informaticsby Sarmad Alshawi; Tillal Eldabi

    Emerald Group Publishing Limited 2003; US$ 199.00

    Computer based information systems represent an ever-growing component within healthcare organisations. There is now more than ever a high demand to develop effective systems that will manage healthcare information. Parallel to that there is even greater need to develop more reliable and efficient ways to use information to assist in making viable... more...

  • Disability Issues And Libraries: A Scottish Perspectiveby Nicholas Joint

    Emerald Group Publishing Limited 2005; US$ 199.00

    Sketches the legislative underpinning to advances in the area of library disability service provision, and points out the role of the customer service values inherent in the library profession which should not be underestimated as a contributing factor to this story of improvement. In particular, emphasises the need to focus on the human rather than... more...

  • Digital reference serviceby Dr Gobinda Chowdhury

    Emerald Group Publishing Limited 2004; US$ 199.00

    It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially... more...

  • Human Information Behaviorby Amanda Spink; Allen Foster

    Emerald Group Publishing Limited 2007; US$ 199.00

    Information behavior studies are a growing body of research that highlights the importance of information for everyone in the information age. This e-book presents an international and diverse range of studies and insights into the current state of theories and models of information behavior. There is an emphasis on the social\personal\human dimensions... more...

  • Dealing with an International Clientele: Communications, Diplomacy and Etiquetteby Meri Meredith

    De Gruyter 2005; US$ 182.00

    This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries... more...

  • National Bibliographies in the Digital Age: Guidance and New Directionsby Maja ?umer

    De Gruyter 2009; US$ 112.00

    The changes brought about by the World Wide Web and the explosion of electronic media have called into question many of the assumptions on which national bibliographies have been founded. The need was growing of a route map to navigate through unchartes territories. After a preparation period of several years, IFLA´s Bibliography Section endorsed... more...

  • Research-Based Readers' Advisoryby Jessica E. Moyer

    ALA Editions 2008; US$ 55.00

    In recent years, many excellent research projects on topics related to readers’ advisory services have been published. Yet keeping up with the latest research findings is a challenge for many readers’ advisors. Written by RA expert Jessica Moyer with contributions from leading RA luminaries, this book approaches research from two vantage... more...