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Public services. Reference services

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  • LOEX of the West, Part 2by Margy MacMillan

    Emerald Group Publishing Limited 2011; US$ 199.00

    This is the second issue of a part-themed e-book which provides an overview of the papers that were discussed at the LOEX-of-the-West 2010 conference. more...

  • LOEX-of-the-West 2012: Creative Landscapes in Southern Californiaby Jennifer Rosenfeld; Raida Gatten

    Emerald Group Publishing Limited 2013; US$ 199.00

    Over 160 librarians from across the United States and Canada attended the biennial LOEX-of-the-West conference on the campus of Woodbury University in Burbank, California from June 6-8, 2012. The conference theme, 'Creative Landscapes: Information Literacy for all Terrains', reflects the shear diversity of ways in which librarians across North... more...

  • Serving Grandfamilies in Librariesby Sarah Gough; Pat Feehan; Denise Lyons

    Scarecrow Press 2013; US$ 48.99

    In Serving Grandfamilies in Libraries: A Handbook and Programming Guide , Sarah Gough, Pat Feehan, and Denise Lyons have taken everything learned from their research on developing GrandFamily Resource Collections and leading grandfamily programming in several states and put it in this easy to use guide. They share the successes and failures of... more...

  • Repositioning Referenceby Lillian Rozaklis; Eileen G. Abels

    Rowman & Littlefield Publishers 2014; US$ 44.99

    Repositioning Reference reimagines reference services in libraries and information organizations and the role of reference librarians, taking into account rapid developments in technology and information-specific services in non-library sectors. more...

  • New Concepts in Digital Referenceby R. David Lankes

    Morgan & Claypool Publishers 2009; US$ 25.00

    Let us start with a simple scenario: a man asks a woman "how high is Mount Everest?" The woman replies "29,029 feet." Nothing could be simpler. Now let us suppose that rather than standing in a room, or sitting on a bus, the man is at his desk and the woman is 300 miles away with the conversation taking place using e-mail. Still simple? Certainly--it... more...

  • Library User Educationby Barbara I. Dewey

    Scarecrow Press 2002; US$ 97.99

    Library User Education contains 43 chapters, which explore the value and impact of collaboration and partnerships in academic library user education programs. This is a highly useful and current text, which covers a range of specific programs, formats, and strategies. Examples of many institutions' information literacy efforts and effective evaluation... more...

  • Health Informaticsby Sarmad Alshawi; Tillal Eldabi

    Emerald Group Publishing Limited 2003; US$ 199.00

    Computer based information systems represent an ever-growing component within healthcare organisations. There is now more than ever a high demand to develop effective systems that will manage healthcare information. Parallel to that there is even greater need to develop more reliable and efficient ways to use information to assist in making viable... more...

  • Disability Issues And Libraries: A Scottish Perspectiveby Nicholas Joint

    Emerald Group Publishing Limited 2005; US$ 199.00

    Sketches the legislative underpinning to advances in the area of library disability service provision, and points out the role of the customer service values inherent in the library profession which should not be underestimated as a contributing factor to this story of improvement. In particular, emphasises the need to focus on the human rather than... more...

  • Human Information Behaviorby Amanda Spink; Allen Foster

    Emerald Group Publishing Limited 2007; US$ 199.00

    Information behavior studies are a growing body of research that highlights the importance of information for everyone in the information age. This e-book presents an international and diverse range of studies and insights into the current state of theories and models of information behavior. There is an emphasis on the social\personal\human dimensions... more...

  • Digital reference serviceby Dr Gobinda Chowdhury

    Emerald Group Publishing Limited 2004; US$ 199.00

    It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially... more...