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Public services. Reference services

Most popular at the top

  • Digital reference serviceby Dr Gobinda Chowdhury

    Emerald Group Publishing Limited 2004; US$ 199.00

    It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially... more...

  • Research-Based Readers' Advisoryby Jessica E. Moyer

    ALA Editions 2008; US$ 55.00

    In recent years, many excellent research projects on topics related to readers’ advisory services have been published. Yet keeping up with the latest research findings is a challenge for many readers’ advisors. Written by RA expert Jessica Moyer with contributions from leading RA luminaries, this book approaches research from two vantage... more...

  • Crash Course in Serving Spanish-Speakersby Salvador Avila

    Greenwood Publishing Group 2008; US$ 42.00

    This introduction will help plan for attracting this rapidly growing Spanish-speaking population into the library and library services, a major challenge to librarians in small public libraries who have no Spanish-speaking staff. Providing services to Spanish speakers is both an honor and a challenge. Before public institutions venture into reaching... more...

  • Boomers and Beyondby Pauline Rothstein; Diantha Dow Schull

    ALA Editions 2010; US$ 44.00

    Supporting this growing population is a concern of many, and this book will help you find ways to be creative and take the initiative to build a better service model for these customers. more...

  • Academic Library Outreach: Beyond the Campus Wallsby Nancy D. Courtney

    ABC-CLIO 2008; US$ 55.00

    Traditionally, academic library outreach has meant reaching out to the campus community, providing services to faculty and students. Many universities and colleges, however, now have a new or renewed emphasis on outreach beyond the campus, seeking to ensure their institutions' relevance to the community at large. How can and do academic libraries... more...

  • New Directions in Referenceby Bryon D. Anderson

    Taylor and Francis 2012; US$ 54.95

    Design and deliver traditional reference services in new and innovative ways Librarians work in an environment of constant change created by new technology, budget restraints, inflationary costs, and rising user expectations. New Directions in Reference examines how they can use new and innovative methods to design and deliver traditional reference... more...

  • Library Users and Reference Servicesby Linda S Katz

    Taylor and Francis 2013; US$ 130.00

    This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types... more...

  • Weeding and Maintenance of Reference Collectionsby Linda S Katz

    Taylor and Francis 2013; US$ 47.95

    Here is unique volume offering practical advice on weeding and maintaining reference collections. It covers different types of libraries--academic, corporate, public--and problems, and librarians describe in detail methods and criteria used by their libraries in weeding their reference collections. Dr. Pierce has organized the topics of her book... more...

  • Reference Assessment and Evaluationby Tom Diamond; Mark Sanders

    Taylor and Francis 2013; US$ 30.00

    Learn effective ways to assess and evaluate reference services in YOUR library Innovation and the constant evolution of technology continually spur academic librarians to find superior ways to deliver high quality reference service to students, faculty, and researchers. Reference Assessment and Evaluation offers librarians and administrators a plethora... more...