The Leading eBooks Store Online

for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, BlackBerry...

New to eBooks.com?

Learn more
Browse our categories
  • Bestsellers - This Week
  • Foreign Language Study
  • Pets
  • Bestsellers - Last 6 months
  • Games
  • Philosophy
  • Archaeology
  • Gardening
  • Photography
  • Architecture
  • Graphic Books
  • Poetry
  • Art
  • Health & Fitness
  • Political Science
  • Biography & Autobiography
  • History
  • Psychology & Psychiatry
  • Body Mind & Spirit
  • House & Home
  • Reference
  • Business & Economics
  • Humor
  • Religion
  • Children's & Young Adult Fiction
  • Juvenile Nonfiction
  • Romance
  • Computers
  • Language Arts & Disciplines
  • Science
  • Crafts & Hobbies
  • Law
  • Science Fiction
  • Current Events
  • Literary Collections
  • Self-Help
  • Drama
  • Literary Criticism
  • Sex
  • Education
  • Literary Fiction
  • Social Science
  • The Environment
  • Mathematics
  • Sports & Recreation
  • Family & Relationships
  • Media
  • Study Aids
  • Fantasy
  • Medical
  • Technology
  • Fiction
  • Music
  • Transportation
  • Folklore & Mythology
  • Nature
  • Travel
  • Food and Wine
  • Performing Arts
  • True Crime
  • Foreign Language Books
Public services. Reference services

Most popular at the top

  • Creating Online Tutorialsby Hannah Gascho Rempel; Maribeth Slebodnik

    Rowman & Littlefield Publishers 2015; US$ 64.99

    Many librarians don?t have the technical expertise needed to create online tutorials. Creating Online Tutorials: A Practical Guide for Librarians will help guide them through the basics of designing and producing an online tutorial. more...

  • Curriculum-Based Library Instructionby Amy Blevins; Megan Inman

    Rowman & Littlefield Publishers 2014; US$ 54.99

    Curriculum-Based Library Instruction: From Cultivating Faculty Relationships to Assessment highlights the movement beyond one-shot instruction sessions, specifically focusing on situations where academic librarians have developed curriculum based sessions and/or become involved in curriculum committees. more...

  • Customer Careby Pat Gannon-Leary; Michael McCarthy

    Elsevier Science 2010; US$ 85.00

    Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use ? reference... more...

  • Dealing with an International Clientele: Communications, Diplomacy and Etiquetteby Meri Meredith

    De Gruyter 2005; US$ 182.00

    This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries... more...

  • Digital reference serviceby Dr Gobinda Chowdhury

    Emerald Group Publishing Limited 2004; US$ 199.00

    It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially... more...

  • Disability Issues And Libraries: A Scottish Perspectiveby Nicholas Joint

    Emerald Group Publishing Limited 2005; US$ 199.00

    Sketches the legislative underpinning to advances in the area of library disability service provision, and points out the role of the customer service values inherent in the library profession which should not be underestimated as a contributing factor to this story of improvement. In particular, emphasises the need to focus on the human rather than... more...

  • Enabling End-Usersby Ann Poyner

    Elsevier Science 2005; US$ 70.00

    This introductory book suggests ways of approaching some of the problems library and information professionals face as they prepare to offer end user education or training through personal tuition. Advice is given about how to take stock of existing library and information services in relation to their place and value within organisations. It examines... more...

  • Engaging First-Year Students in Meaningful Library Researchby Molly Flaspohler

    Elsevier Science 2011; US$ 80.00

    Aimed at teaching professionals working with first-year students at institutions of higher learning, this book provides practical advice and specific strategies for integrating contemporary information literacy competencies into courses intended for novice researchers. The book has two main goals - to discuss the necessity and value of incorporating... more...

  • Envisioning Future Academic Library Servicesby Sue McKnight

    Facet Publishing 2010; US$ 82.41

    There are huge challenges facing the library and information science profession. Librarians need to be 'blended professionals' who can take their professional skills and experience, and adapt them to different business models and strategic challenges. This work intends to stimulate strategic and innovative thinking and questions the status quo. more...

  • Erfolgreiche Kommunikation mit Kunden in der Bibliothekby Christiane Brockerhoff

    De Gruyter 2012; US$ 84.00

    This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as the basis for the analysis of a problem... more...