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Public services. Reference services

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  • Once Upon a Signby Kimberly Taylor-Dileva

    ABC-CLIO 2010; US$ 38.00

    Using sign language with hearing (as well as hearing impaired) children is one of the fastest growing parenting and teaching trends. There are many benefits, including improved communication, enhanced verbal skills, and greater interest in learning, just to mention a few. And the good news is, you don't have to be fluent in American Sign Language in... more...

  • Readers' Advisory for Children and 'Tweensby PENNY PECK

    ABC-CLIO 2010; US$ 36.00

    Finding children and 'tweens great books to read is still a key library service, even in the age of computers. Readers' Advisory for Children and 'Tweens is an easy-to-use, practical guide that will help any library staff member become more comfortable offering this serviceŅand more adept at producing satisfying results.||Beginning with basic advice... more...

  • Crash Course in Library Services to People with Disabilitiesby Ann G. Roberts; Richard J. Smith

    ABC-CLIO 2010; US$ 30.00

    This book helps libraries identify and implement new ways to serve their physically or mentally disabled patients. more...

  • Serving Teen Parents: From Literacy to Life Skillsby Ellin Klor; Sarah Nordhausen

    ABC-CLIO 2011; US$ 40.00

    This book offers a comprehensive guide to working with teen parents and their children, providing practical program ideas for successful school and public library program development, implementation, and evaluation. more...

  • Reference and Information Servicesby Richard E. Bopp; Linda C. Smith

    ABC-CLIO 2011; US$ 42.50

    Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised... more...

  • Science and Technology Resourcesby James E. Bobick; G. L. Berard

    ABC-CLIO 2011; US$ 42.50

    Ironically, a large proportion of technical publications and scientific data is not found online: 70 percent of the information found in the patent literature section of a typical sci-tech library is unavailable elsewhere, and there are estimated to be 100,000 unique scientific journal titles. Science and technology library materials continue to be... more...

  • Erfolgreiche Kommunikation mit Kunden in der Bibliothekby Christiane Brockerhoff

    De Gruyter 2012; US$ 70.00

    This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as the basis for the analysis of a problem situation. Extensive... more...

  • Library Services for Multicultural Patronsby Carol Smallwood; Kim Becnel

    Scarecrow Press 2012; US$ 64.99

    Library Services for Multicultural Patrons provides librarians of all types who want to better serve the multicultural groups in their communities with easy-to-implement suggestions for collaborative efforts, many rich and diverse programming ideas, strategies for improving reference services and library instruction to speakers of English as a... more...

  • New Directions in Referenceby Bryon D. Anderson

    Taylor and Francis 2012; US$ 49.95

    Librarians work in an environment of constant change created by new technology, budget restraints, inflationary costs, and rising user expectations. New Directions in Reference examines how they can use new and innovative methods to design and deliver traditional reference services in a wide range of settings. The book's contributors relate first-hand... more...

  • Library Users and Reference Servicesby Linda S Katz

    Taylor and Francis 2013; US$ 130.00

    This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types... more...