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Public services. Reference services

Most popular at the top

  • Reference and Information Services: An Introductionby Richard Bopp; Linda Smith

    ABC-CLIO 2011; US$ 55.00

    Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated... more...

  • Science and Technology Resources: A Guide for Information Professionals and Researchersby James Bobick; G. Berard

    ABC-CLIO 2011; US$ 75.00

    An indispensable resource for anyone wanting to create, maintain, improve, understand, or use the diverse information resources within a sci-tech library. more...

  • Erfolgreiche Kommunikation mit Kunden in der Bibliothekby Christiane Brockerhoff

    De Gruyter 2012; US$ 84.00

    This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as the basis for the analysis of a problem... more...

  • Academic Library Outreach: Beyond the Campus Wallsby Nancy Courtney

    ABC-CLIO 2008; US$ 60.00

    Traditionally, academic library outreach has meant reaching out to the campus community, providing services to faculty and students. Many universities and colleges, however, now have a new or renewed emphasis on outreach beyond the campus, seeking to ensure their institutions' relevance to the community at large. How can and do academic libraries... more...

  • Library Services for Multicultural Patronsby Carol Smallwood; Kim Becnel

    Scarecrow Press 2012; US$ 69.99

    Library Services for Multicultural Patrons provides librarians of all types who want to better serve the multicultural groups in their communities with easy-to-implement suggestions for collaborative efforts, many rich and diverse programming ideas, strategies for improving reference services and library instruction to speakers of English as a... more...

  • Library Users and Reference Servicesby Linda S Katz

    Taylor and Francis 2013; US$ 54.95

    This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types... more...

  • New Directions in Referenceby Bryon D. Anderson

    Taylor and Francis 2012; US$ 54.95

    Design and deliver traditional reference services in new and innovative ways Librarians work in an environment of constant change created by new technology, budget restraints, inflationary costs, and rising user expectations. New Directions in Reference examines how they can use new and innovative methods to design and deliver traditional reference... more...

  • Outreach Services in Academic and Special Librariesby Linda S Katz

    Taylor and Francis 2013; US$ 39.95

    Discover innovative outreach services you can implement for your library! Outreach Services in Academic and Special Libraries examines the creation and delivery of outreach programs designed to promote awareness of the library by meeting the information needs of underserved or uninformed patrons. This book contains the experiences of academic and... more...

  • Weeding and Maintenance of Reference Collectionsby Linda S Katz

    Taylor and Francis 2013; US$ 47.95

    Here is unique volume offering practical advice on weeding and maintaining reference collections. It covers different types of libraries--academic, corporate, public--and problems, and librarians describe in detail methods and criteria used by their libraries in weeding their reference collections. Dr. Pierce has organized the topics of her book... more...

  • Reference Assessment and Evaluationby Tom Diamond; Mark Sanders

    Taylor and Francis 2013; US$ 30.00

    Learn effective ways to assess and evaluate reference services in YOUR library Innovation and the constant evolution of technology continually spur academic librarians to find superior ways to deliver high quality reference service to students, faculty, and researchers. Reference Assessment and Evaluation offers librarians and administrators a plethora... more...