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Public services. Reference services

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  • Serving Grandfamilies in Librariesby Sarah Gough; Pat Feehan; Denise Lyons

    Scarecrow Press 2013; US$ 48.99

    In Serving Grandfamilies in Libraries: A Handbook and Programming Guide , Sarah Gough, Pat Feehan, and Denise Lyons have taken everything learned from their research on developing GrandFamily Resource Collections and leading grandfamily programming in several states and put it in this easy to use guide. They share the successes and failures of... more...

  • Implementing an Inclusive Staffing Model for Today's Reference Servicesby Julia K. Nims; Paula Storm; Robert Stevens

    Rowman & Littlefield Publishers 2013; US$ 72.99

    Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current... more...

  • Engaging First-Year Students in Meaningful Library Researchby Molly Flaspohler

    Elsevier Science 2011; US$ 80.00

    Aimed at teaching professionals working with first-year students at institutions of higher learning, this book provides practical advice and specific strategies for integrating contemporary information literacy competencies into courses intended for novice researchers. The book has two main goals - to discuss the necessity and value of incorporating... more...

  • Numeric Data Services and Sources for the General Reference Librarianby Lynda Kellam; Katharin Peter

    Elsevier Science 2011; US$ 85.00

    The proliferation of online access to social science statistical and numeric data sources, such as the U.S. Census Bureau?s American Fact Finder, has lead to an increased interest in supporting these sources in academic libraries. Many large libraries have been able to devote staff to data services for years, and recently smaller academic libraries... more...

  • Customer Careby Pat Gannon-Leary; Michael McCarthy

    Elsevier Science 2010; US$ 85.00

    Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference... more...

  • The Reference Interview Todayby Dave Harmeyer

    Rowman & Littlefield Publishers 2014; US$ 49.99

    More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Built around timeless service principles including Ranganathan?s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually... more...

  • A Sense of Controlby Christine Tilley

    Elsevier Science 2008; US$ 70.00

    This work develops a theoretical framework for a virtual community for people with long-term, severe mobility disabilities. It proposes strategies for implementing a virtual community model based on user information needs. The central theme to emerge from their narratives is how the use of information and communications technology (ICT) allows them... more...

  • Enabling End-Usersby Ann Poyner

    Elsevier Science 2005; US$ 70.00

    This introductory book suggests ways of approaching some of the problems library and information professionals face as they prepare to offer end user education or training through personal tuition. Advice is given about how to take stock of existing library and information services in relation to their place and value within organisations. It examines... more...

  • Instant Messaging Referenceby Rachel Bridgewater; Meryl Cole

    Elsevier Science 2008; US$ 70.00

    Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential. Targeting busy practitioners who are looking for comprehensive answers... more...

  • Training Library Patrons the Addie Wayby Debby Wegener

    Elsevier Science 2006; US$ 70.00

    This book takes an informal and in-depth look at the five steps of the ADDIE model - Analysis, Design, Development, Implementation and Evaluation - as used in library training programmes. With hints and tips and practical advice from other trainers, the aims of the book are to (1) make the training of library patrons a simple task and (2) to show library... more...