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- Elsevier Science 2012; US$ 80.00
When you picture a librarian, what do you imagine? An old white woman with glasses and a prudish disposition? That is the image that many people conjure up when asked to picture a librarian; with 82 per cent of the professional force being female and the average age of a librarian at 45, coupled with popular stereotypical images, it is difficult to... more...
- Elsevier Science 2012; US$ 65.00
Libraries and Archives analyses the facts and arguments behind an increasing debate as to what extent libraries and archives are fulfilling the same missions. Despite the fact that they have different legal statuses, legal frameworks, and the work-flow looks very different, some politicians and bureaucrats think that there is much to gain if the two... more...
- Elsevier Science 2011; US$ 85.00
The proliferation of online access to social science statistical and numeric data sources, such as the U.S. Census Bureau?s American Fact Finder, has lead to an increased interest in supporting these sources in academic libraries. Many large libraries have been able to devote staff to data services for years, and recently smaller academic libraries... more...
- Elsevier Science 2010; US$ 85.00
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use ? reference... more...
- Rowman & Littlefield Publishers 2014; US$ 49.99
More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Built around timeless service principles including Ranganathan?s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually... more...
- Elsevier Science 2006; US$ 70.00
This book takes an informal and in-depth look at the five steps of the ADDIE model - Analysis, Design, Development, Implementation and Evaluation - as used in library training programmes. With hints and tips and practical advice from other trainers, the aims of the book are to (1) make the training of library patrons a simple task and (2) to show library... more...
- Elsevier Science 2008; US$ 70.00
Recent research on learning from multimedia presentations has indicated that the current way many people prepare their slide presentations may actually hinder learning. Considering the ubiquity of the PowerPoint presentation in business and in education, presenters should be concerned whether or not their audience members are effectively receiving... more...
- Elsevier Science 2008; US$ 70.00
The disparity in access to information is a worldwide phenomenon. Global Information Inequalities offers a captivating look into problems of information access across the world today. One of the unique strengths of the book is the use of examples of library initiatives from around the world to illustrate the range of possibilities for equitable access... more...
- Elsevier Science 2009; US$ 85.00
Keeping the User in Mind provides a practical down-to-earth look at instructional design and its uses in the academic library. Focus is given to teaching and measuring information literacy skills, and chapters also review the history of the field, providing an overview of some relevant technological innovations that might be a part of any library?s... more...
- Elsevier Science 2007; US$ 70.00
This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for... more...