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Public services. Reference services

Most popular at the top

  • Try Your Hand at Thisby Kathy MacMillan

    Scarecrow Press 2005; US$ 39.99

    This guide demonstrates everything from how to set up programming involving sign language for all ages, to dealing with and paying interpreters, and from publicizing programs to the public and within the deaf community, to evaluating and improving the library's sign language collection. Kathy MacMillan's impressive understanding and knowledge of the... more...

  • Not Your Ordinary Librarianby Ashanti White

    Elsevier Science 2012; US$ 80.00

    When you picture a librarian, what do you imagine? An old white woman with glasses and a prudish disposition? That is the image that many people conjure up when asked to picture a librarian; with 82 per cent of the professional force being female and the average age of a librarian at 45, coupled with popular stereotypical images, it is difficult to... more...

  • Libraries and Archivesby Tomas Lidman

    Elsevier Science 2012; US$ 65.00

    Libraries and Archives analyses the facts and arguments behind an increasing debate as to what extent libraries and archives are fulfilling the same missions. Despite the fact that they have different legal statuses, legal frameworks, and the work-flow looks very different, some politicians and bureaucrats think that there is much to gain if the two... more...

  • Engaging First-Year Students in Meaningful Library Researchby Molly Flaspohler

    Elsevier Science 2011; US$ 80.00

    Aimed at teaching professionals working with first-year students at institutions of higher learning, this book provides practical advice and specific strategies for integrating contemporary information literacy competencies into courses intended for novice researchers. The book has two main goals - to discuss the necessity and value of incorporating... more...

  • Implementing an Inclusive Staffing Model for Today's Reference Servicesby Julia K. Nims; Paula Storm; Robert Stevens

    Rowman & Littlefield Publishers 2013; US$ 64.99

    Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current... more...

  • Numeric Data Services and Sources for the General Reference Librarianby Lynda Kellam; Katharin Peter

    Elsevier Science 2011; US$ 85.00

    The proliferation of online access to social science statistical and numeric data sources, such as the U.S. Census Bureau?s American Fact Finder, has lead to an increased interest in supporting these sources in academic libraries. Many large libraries have been able to devote staff to data services for years, and recently smaller academic libraries... more...

  • Customer Careby Pat Gannon-Leary; Michael McCarthy

    Elsevier Science 2010; US$ 85.00

    Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference... more...

  • The Reference Interview Todayby Dave Harmeyer

    Rowman & Littlefield Publishers 2014; US$ 44.99

    More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Built around timeless service principles including Ranganathan?s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually... more...

  • Training Library Patrons the Addie Wayby Debby Wegener

    Elsevier Science 2006; US$ 70.00

    This book takes an informal and in-depth look at the five steps of the ADDIE model - Analysis, Design, Development, Implementation and Evaluation - as used in library training programmes. With hints and tips and practical advice from other trainers, the aims of the book are to (1) make the training of library patrons a simple task and (2) to show library... more...

  • Presentations for Librariansby Lee Hilyer

    Elsevier Science 2008; US$ 70.00

    Recent research on learning from multimedia presentations has indicated that the current way many people prepare their slide presentations may actually hinder learning. Considering the ubiquity of the PowerPoint presentation in business and in education, presenters should be concerned whether or not their audience members are effectively receiving... more...