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Public services. Reference services

Most popular at the top

  • 50+ Library Services: Innovation in Actionby Diantha Dow Schull

    American Library Association 2013; US$ 44.00

    The wisdom and insight contained in this book can help make the library a center for positive aging. more...

  • Research-Based Readers' Advisoryby Jessica E. Moyer

    ALA Editions 2008; US$ 55.00

    In recent years, many excellent research projects on topics related to readers’ advisory services have been published. Yet keeping up with the latest research findings is a challenge for many readers’ advisors. Written by RA expert Jessica Moyer with contributions from leading RA luminaries, this book approaches research from two vantage... more...

  • Boomers and Beyondby Pauline Rothstein; Diantha Dow Schull

    ALA Editions 2010; US$ 44.00

    Supporting this growing population is a concern of many, and this book will help you find ways to be creative and take the initiative to build a better service model for these customers. more...

  • Making Libraries Accessibleby Char Booth

    American Library Association 2014; US$ 34.00

    In this issue of Library Technology Reports, editor Booth makes the case that that attention to the core principles of consistency, flexibility, and simplicity go hand in hand with libraries? commitments to open information and accessibility. more...

  • Customer Careby Pat Gannon-Leary; Michael McCarthy

    Elsevier Science 2010; US$ 85.00

    Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use ? reference... more...

  • Training Library Patrons the Addie Wayby Debby Wegener

    Elsevier Science 2006; US$ 70.00

    This book takes an informal and in-depth look at the five steps of the ADDIE model - Analysis, Design, Development, Implementation and Evaluation ? as used in library training programmes. With hints and tips and practical advice from other trainers, the aims of the book are to (1) make the training of library patrons a simple task and (2) to show library... more...

  • Evolving Internet Reference Resourcesby Rita Pellen; William Miller

    Taylor and Francis 2013; US$ 64.95

    Save time and avoid trouble as you search the Internet for reliable resources Evolving Internet Reference Resources provides both beginning and experienced researchers with a comprehensive overview of the key information sources available online in the humanities, sciences, and social sciences. This invaluable book is your guide to the best free and... more...

  • New Directions in Referenceby Bryon D. Anderson

    Taylor and Francis 2012; US$ 54.95

    Design and deliver traditional reference services in new and innovative ways Librarians work in an environment of constant change created by new technology, budget restraints, inflationary costs, and rising user expectations. New Directions in Reference examines how they can use new and innovative methods to design and deliver traditional reference... more...

  • Library Users and Reference Servicesby Linda S Katz

    Taylor and Francis 2013; US$ 130.00

    This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types... more...

  • Outreach Services in Academic and Special Librariesby Linda S Katz

    Taylor and Francis 2013; US$ 39.95

    Discover innovative outreach services you can implement for your library! Outreach Services in Academic and Special Libraries examines the creation and delivery of outreach programs designed to promote awareness of the library by meeting the information needs of underserved or uninformed patrons. This book contains the experiences of academic and... more...