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Public services. Reference services

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  • Numeric Data Services and Sources for the General Reference Librarianby Lynda Kellam; Katharin Peter

    Elsevier Science 2011; US$ 85.00

    The proliferation of online access to social science statistical and numeric data sources, such as the U.S. Census Bureau?s American Fact Finder, has lead to an increased interest in supporting these sources in academic libraries. Many large libraries have been able to devote staff to data services for years, and recently smaller academic libraries... more...

  • Customer Careby Pat Gannon-Leary; Michael McCarthy

    Elsevier Science 2010; US$ 85.00

    Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use ? reference... more...

  • New Directions in Referenceby Bryon D. Anderson

    Taylor and Francis 2012; US$ 54.95

    Design and deliver traditional reference services in new and innovative ways Librarians work in an environment of constant change created by new technology, budget restraints, inflationary costs, and rising user expectations. New Directions in Reference examines how they can use new and innovative methods to design and deliver traditional reference... more...

  • Outreach Services in Academic and Special Librariesby Linda S Katz

    Taylor and Francis 2013; US$ 39.95

    Discover innovative outreach services you can implement for your library! Outreach Services in Academic and Special Libraries examines the creation and delivery of outreach programs designed to promote awareness of the library by meeting the information needs of underserved or uninformed patrons. This book contains the experiences of academic and... more...

  • Managing the Twenty-First Century Reference Departmentby Linda S Katz

    Taylor and Francis 2014; US$ 43.95

    Learn the skills needed to update and manage a reference department that efficiently meets the needs of clients today—and tomorrow! Managing the Twenty-First Century Reference Department: Challenges and Prospects provides librarians with the knowledge and skills they need to manage an effective reference service. Full of useful and practical ideas,... more...

  • Erfolgreiche Kommunikation mit Kunden in der Bibliothekby Christiane Brockerhoff

    De Gruyter 2012; US$ 77.00

    This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as the basis for the analysis of a problem... more...

  • Using The Biological Literatureby Elisabeth B. Davis; Diane Schmidt

    Taylor and Francis 2001; US$ 125.95

    "Provides an in-depth review of current print and electronic tools for research in numerous disciplines of biology, including dictionaries and encyclopedias, method guides, handbooks, on-line directories, and periodicals. Directs readers to an associated Web page that maintains the URLs and annotations of all major Inernet resources discussed in this... more...

  • Unlv Librariesby Brad Eden

    Emerald Group Publishing Limited 2005; US$ 199.00

    Part 1 if a two-volume on Lied Library at the University of Nevada, Las Vegas that focuses on major changes, new services, and technology issues four years after the opening of the new main library. Features a graphical timeline of events, and articles on post-construction thoughts, website redesign, organizational change, the automated storage and... more...

  • Accessibility Of Web-based Information Resources For People With Disabilities - Pt2by Axel Schmetzke

    Emerald Group Publishing Limited 2002; US$ 199.00

    The previous special-theme issue of Library Hi Tech (Vol. 20 No. 2) focused mainly on a variety of specific information resources commonly provided by libraries: . online catalogs; . electronic indexes and databases; . e-journals; and . more...

  • Management innovation and library services, part 1, Volume 27, Issue 6\7by Emerald

    Emerald Group Publishing Limited 2006; US$ 199.00

    The first of two e-books comprising selected papers from the 3rd Shanghai International Library Forum (2006). Covers subjects such as marketing , strategic planning , HRD and corporate culture. more...