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Public services. Reference services

Most popular at the top

  • Management innovation and library services, part 1, Volume 27, Issue 6\7by Emerald

    Emerald Group Publishing Limited 2006; US$ 199.00

    The first of two e-books comprising selected papers from the 3rd Shanghai International Library Forum (2006). Covers subjects such as marketing , strategic planning , HRD and corporate culture. more...

  • Management innovation and library services, part 2by Stephen O'Conner

    Emerald Group Publishing Limited 2007; US$ 199.00

    The second of two e-books comprising selected papers from the 3rd Shanghai International Library Forum (2006). Covers subjects such as leadership, volunteering, customer service, TQM in libraries, and working with Generation D. more...

  • An Introduction to Instructional Services in Academic Librariesby Elizabeth Connor

    Taylor and Francis 2008; US$ 49.95

    With real-world case studies culled from over three dozen prominent librarian-instructors from across the US and Canada, the essays collected here provide librarians with detailed methods for and accounts of approaches to implementing experiential learning, hybrid models of library instruction, interdisciplinary inquiry through collaboration, information... more...

  • Magic Searchby Virginia A. Walter; Heidi Buchanan

    ALA Editions 2009; US$ 38.00

    No other work explores the LCSH subdivisions is such detail or with such commitment, making this book vital to every Reference Desk. more...

  • The Quality Libraryby Sara Laughlin; Ray W. Wilson

    ALA Editions 2008; US$ 55.00

    Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the... more...

  • Managing Facilities for Resultsby Cheryl Bryan

    ALA Editions 2007; US$ 55.00

    With examples ranging from small to large small public libraries, this volume is equally valuable for school, special, and academic librarians who are faced with similar space repurposing challenges. Any library can embrace these practical, proven techniques for addressing community needs -- by creating a blueprint that prioritizes services and creates... more...

  • The Academic Library and the Net Gen Studentby Susan Gibbons

    ALA Editions 2007; US$ 50.00

    As students embrace new Web 2.0 technologies like MySpace, YouTube, and RSS feeds, libraries also need to take charge. Based on actual work-practice studies of students and faculty -- original research conducted at the University of Rochester -- this visionary guide maps potentially vibrant futures for academic libraries. more...

  • Reference Sources for Small and Medium-Sized Librariesby Jack O'Gorman

    ALA Editions 2007; US$ 88.00

    The new seventh edition of Reference Sources for Small and Medium-sized Libraries, now completely rewritten by a team of outstanding, experienced reference experts, addresses the revolution in reference publishing. It includes the best of the best and most affordable resources, web sites, CD ROMS, and electronic databases, as well as print. more...

  • Librarians as Community Partnersby Carol Smallwood

    ALA Editions 2010; US$ 44.00

    Including 66 focused snapshots of outreach in action, this resource reflects the creative solutions of librarians searching for new and innovative ways to build programs that meet customer needs while expanding the library?s scope into the community. more...

  • Library Instructionby Susan Deese-Roberts; Kathleen Keating

    ABC-CLIO 2000; US$ 81.00

    Changing technologies and diversifying populations have meant a higher demand for library instruction at most academic libraries. This book demonstrates how you can meet that demand by using peer tutors to support and enhance your library services. Peer tutors can teach library patrons online search concepts and skills and how to use other specific... more...