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Public services. Reference services

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  • The Quality Libraryby Sara Laughlin; Ray W. Wilson

    ALA Editions 2008; US$ 55.00

    Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the... more...

  • Managing Facilities for Resultsby Cheryl Bryan

    ALA Editions 2007; US$ 55.00

    With examples ranging from small to large small public libraries, this volume is equally valuable for school, special, and academic librarians who are faced with similar space repurposing challenges. Any library can embrace these practical, proven techniques for addressing community needs -- by creating a blueprint that prioritizes services and creates... more...

  • The Academic Library and the Net Gen Studentby Susan Gibbons

    ALA Editions 2007; US$ 50.00

    As students embrace new Web 2.0 technologies like MySpace, YouTube, and RSS feeds, libraries also need to take charge. Based on actual work-practice studies of students and faculty -- original research conducted at the University of Rochester -- this visionary guide maps potentially vibrant futures for academic libraries. more...

  • Reference Sources for Small and Medium-Sized Librariesby Jack O'Gorman

    ALA Editions 2007; US$ 88.00

    The new seventh edition of Reference Sources for Small and Medium-sized Libraries, now completely rewritten by a team of outstanding, experienced reference experts, addresses the revolution in reference publishing. It includes the best of the best and most affordable resources, web sites, CD ROMS, and electronic databases, as well as print. more...

  • Library Centers: Teaching Information Literacy, Skills, and Processesby Judith Sykes

    ABC-CLIO 1997; US$ 40.00

    Give students exciting learning opportunities across the curriculum while teaching them important information skills! This book documents a continuous library center program with a series of mini-lessons that cover topics from bears, books, and dinosaurs to natural resources, rockets, and Victorian holiday traditions. Projects use different types... more...

  • Library Instruction: A Peer Tutoring Modelby Susan Deese-Roberts; Kathleen Keating

    ABC-CLIO 2000; US$ 58.00

    Changing technologies and diversifying populations have meant a higher demand for library instruction at most academic libraries. This book demonstrates how you can meet that demand by using peer tutors to support and enhance your library services. Peer tutors can teach library patrons online search concepts and skills and how to use other specific... more...

  • Serving Homeschooled Teens and Their Parentsby Maureen Lerch; Janet Welch

    ABC-CLIO 2004; US$ 45.00

    Today more than a million students are being educated at home; and that figure increases at a rate of 7-14% annually. Homeschooling is a growing trend in our society, and public librarians are being called upon with increasing frequency to serve the needs of homeschooled students. So, just what are the needs of the homeschooled teen, and how can you... more...

  • Improving the Quality of Library Services for Students with Disabilitiesby Peter Hernon; Philip Calvert

    ABC-CLIO 2005; US$ 48.00

    The development and promotion of appropriate services for students with disabilities has been an integral part of the academic library since the 1990s. There remains, however, a dearth of literature?in marketing, library and information science, and other disciplines?that applies quality assessment instruments to existing programs. With this in mind,... more...

  • Information Services for People with Developmental Disabilities: The Library Manager's Handbookby Marilyn Irwin; Linda Walling

    ABC-CLIO 1995; US$ 100.00

    Developmental disabilities are the most numerous of disabilities, and they are exceptionally complex. This professional reference overviews developmental disabilities, discusses the information needs of people with developmental disabilities, and provides practical guidance to librarians and information professionals who serve them. Particular attention... more...

  • Serving LGBTIQ Library and Archives Usersby Ellen Greenblatt

    McFarland & Company, Inc., Publishers 2010; US$ 55.00

    Building upon the legacy of Gay and Lesbian Library Service (1990, "invaluable"--Library Journal; "recommended"--Booklist/RBB), this current anthology brings the discussion into a 21st century context by broadening the community base served and by examining the role of the Internet and Web 2.0 in libraries and archives. Many chapters... more...