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Public services. Reference services

  • The Reference Interview Todayby Dave Harmeyer

    Rowman & Littlefield Publishers 2014; US$ 44.99

    More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Built around timeless service principles including Ranganathan?s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually... more...

  • Library Youth Outreachby Kerol Harrod; Carol Smallwood

    McFarland & Company, Inc., Publishers 2014; US$ 55.00

    Library outreach to young people and their families may not come naturally to everyone, but the good news is that this book provides a wide variety of ways to get started. With tightened library budgets the norm, librarians run the risk of cutting back so much that they isolate themselves from their patrons and their communities. This doesn't have... more...

  • LGBT People and the UK Cultural Sectorby John Vincent

    Ashgate Publishing Ltd 2014; US$ 89.95

    This book examines the complex and conflicting relationships between LGBT people and our cultural and heritage organisations. To set the work of libraries, museums and archives in context, Vincent traces the development of LGBT rights in the UK. He goes on to examine some of the reasons for hostility and hatred against this minority group and critically... more...

  • Internet Reference Support for Distance Learnersby Rita Pellen; William Miller

    Taylor and Francis 2013; US$ 49.95

    Internet Reference Support for Distance Learners takes a comprehensive look at efforts by librarians and information specialists to provide distance learners with effective services that match those already available on campus. With the development of the World Wide Web and the evolution of Web-based services, reference librarians are adding a human... more...

  • Serving Grandfamilies in Librariesby Sarah Gough; Pat Feehan; Denise Lyons

    Scarecrow Press 2013; US$ 44.99

    In Serving Grandfamilies in Libraries: A Handbook and Programming Guide, Sarah Gough, Pat Feehan, and Denise Lyons have taken everything learned from their research on developing GrandFamily Resource Collections and leading grandfamily programming in several states and put it in this easy to use guide. They share the successes and failures of existing... more...

  • Implementing an Inclusive Staffing Model for Today's Reference Servicesby Julia K. Nims; Paula Storm; Robert Stevens

    Rowman & Littlefield Publishers 2013; US$ 64.99

    Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current... more...

  • The Reference Collectionby Linda S Katz

    Taylor and Francis 2013; US$ 48.95

    How important is the World Wide Web to information retrieval and communication? Important enough that information professionals have seen students exit from their libraries en masse when Internet service was lost. Internet providers dominate the indexing and abstracting of periodical articles as major publishers now offer nearly all of their reference... more...

  • Library Users and Reference Servicesby Linda S Katz

    Taylor and Francis 2013; US$ 130.00

    This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types... more...

  • Assessing Reference and User Services in a Digital Ageby Eric Novotny

    Taylor and Francis 2013; US$ 40.95

    Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions... more...

  • Digital versus Non-Digital Referenceby Linda S Katz

    Taylor and Francis 2013; US$ 49.95

    Digital versus Non-Digital Reference: Ask A Librarian Online and Offline analyzes the quality of commercial Ask A Librarian (AskA) and tutorial services and how they compare to traditional library services. Edited by Jessamyn West—proprietor of librarian.net and the “hippest ex-librarian on the Web” according to Wired magazine—the book looks at library... more...