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Public services. Reference services

  • Assessing Service Qualityby Peter Hernon; Ellen Altman

    American Library Association 2015; US$ 60.00

    This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. more...

  • Leading Librariesby Wyoma vanDuinkerken; Wendi Arant Kaspar

    American Library Association 2015; US$ 52.00

    This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader. more...

  • Intellectual Freedom Manualby Trina Magi; Martin Garnar

    American Library Association 2015; US$ 56.00

    This must-have tool will help librarians ensure that institutions of all kinds remain beacons of intellectual freedom. more...

  • Book Banning in 21st-Century Americaby Emily J. M. Knox

    Rowman & Littlefield Publishers 2015; US$ 69.99

    Book Banning in 21st Century America , based on thirteen contemporary book challenge cases in schools and public libraries across the United States argues that understanding contemporary reading practices, especially interpretive strategies, is vital to understanding why people attempt to censor books in schools and public libraries. more...

  • Reinventing Referenceby Katie Elson Anderson; Vibiana Bowman Cvetkovic

    American Library Association 2014; US$ 52.00

    This collection takes a critical look at the overarching trends that affect current library policy and practice regarding the process of delivering information services, and how factors such as public policy, economics, and popular culture will continue to affect those trends in the future more...

  • Repositioning Referenceby Lillian Rozaklis; Eileen G. Abels

    Rowman & Littlefield Publishers 2014; US$ 44.99

    In Repositioning Reference: New Methods and New Services for a New Age, co-authors Laura Saunders, Lillian Rozaklis, and Eileen G. Abels respond to concerns about the future of reference services, given changes in technology and user behavior. In three well-documented chapters they explore the evolution of reference services, new services introduced... more...

  • Curriculum-Based Library Instructionby Amy Blevins; Megan Inman

    Rowman & Littlefield Publishers 2014; US$ 54.99

    Curriculum-Based Library Instruction: From Cultivating Faculty Relationships to Assessment highlights the movement beyond one-shot instruction sessions, specifically focusing on situations where academic librarians have developed curriculum based sessions and/or become involved in curriculum committees. more...

  • Benutzungsdienste in Bibliothekenby Wilhelm Hilpert; Bertold Gillitzer; Sven Kuttner; Stephan Schwarz

    De Gruyter 2014; US$ 84.00

    This book examines modern library use, focusing on the needs of the customer. It covers the storage and presentation of classical holdings as well as digital media. It also addresses the general question of information competency and new options for delivering information. The advent of libraries on Web 1.0 and Web 2.0 platforms with regard... more...

  • Papers from the 10th Northumbria Conferenceby J. Stephen Town

    Emerald Group Publishing Limited 2014; US$ 199.00

    The Northumbria International Conference on Performance Measurement in Libraries and Information Services has a historic relationship with the Performance Measurement and Metrics journal, and it is pleasing to continue the association with this new ebook, which celebrates both the international and local dimensions of the conference. more...

  • Reference Services and Mediaby Linda S Katz

    Taylor and Francis 2014; US$ 76.95

    Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist us today with computerization, electronics, and telecommunications changes in the reference services of our libraries. As a professional in the library science field, you will discover innovative... more...