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Most popular at the top
- McGraw-Hill Education 2005; US$ 29.95 US$ 24.56
The Six Sigma process excellence program, based on Johnson & Johnson's unique approach Six Sigma for Business Excellence shows managers at all levels of Six Sigma proficiency how to create a process excellence program that addresses both company goals and day-to-day operations. Using Johnson & Johnson's Process Excellence Program as a model,... more...
- Organisation for Economic Co-operation and Development 2006; US$ 33.00
In an era of rapid population ageing, many employment and social policies, practices and attitudes that discourage work at an older age have passed their sell-by date and need to be overhauled. They not only deny older workers choice about when and how to retire but are costly for business, the economy and society. If nothing is done to promote better... more...
- Martin Books 2007; US$ 24.95
Finding business is the first step in the sales process - and without a sale nothing much will happen in any business. And of course without sales no business will be able survive for very long. Every business organisation and sales person needs to be constantly prospecting for new business and new customers. Details around 200 cost effective methods... more...
- Martin Books 2007; US$ 24.95
Small Business Management is really about turning your products and services into cash, maximising your profits, providing an adequate return on investment and creating a business which can be sold for capital gains at a future date. To achieve this means providing appropriate attention to myriad details! Good managers do it more effectively than... more...
- University of Minnesota Press 2001; US$ 72.00
Although mainstream gay rights organizations have tended to imagine their community as primarily middle class, an overwhelming number of lesbians and gays are working class, and many are already union members. Out at Work identifies the important parallels between the labor and gay rights movements and their shared work of foregrounding human rights,... more...
- Emerald Group Publishing Limited 2007; US$ 199.00
The guest editors of this e-book feel that role of the internet is often unjustly exaggerated in relation to international business theory and application. For them the internet has a paradoxical nature, which is explored in the articles that comprise the issue. The aim of the e-book was to bring together research that provides a basis for understanding... more...
- HRD Press 1995; US$ 99.95
Areas covered include: the customers first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone communications; understanding what the customer really wants; characteristics of successful... more...
- Wiley 2008; US$ 29.95 US$ 20.96
If you want to engage, motivate, and retain young workers without driving the veteran workers away, Generation Blend can help you. This timely book explores how generational attitudes toward technology affect issues as diverse as recruitment and retention, employee training, management decision-making, collaboration, knowledge sharing, and work/life... more...
- Taylor and Francis 2008; US$ 123.95
The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles... more...