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- Rowmark 2004; US$ 17.99
Whether you are selling business to business or to consumers, this guide shows in simple steps how to build a better rapport with your prospects, how to use a sales structure that works, how to overcome objections, how to read and understand body language and how to come away with the business. more...
- Taylor and Francis 2005; US$ 49.95
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f more...
- Taylor and Francis 2014; US$ 33.95
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, more...
- Rowmark 2007; US$ 19.99
Telemarketing presents companies with some great opportunities for increasing sales and maintaining customer loyalty. This easy to follow guide contains everything you need to know about how to build your business by telephone. This book covers: * how to get through to the decision maker; * how to open the telephone conversation and... more...
- Wiley 2011; US$ 15.99
Nearly 100 million Americans (one out of three) purchase goods and services over the phone each year. Telephone Sales For Dummies shows both new and seasoned sales reps, from realtors, insurance agents to telemarketers, how to create pre-call plans and effectively prospect via the phone. Packed with techniques, scripts, and dialogues, this hands-on,... more...
- DK Publishing 2004; US$ 14.95
Does this sound familiar? 'If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge'. The fact is most cold-calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort but because they lack a prospecting system they are comfortable... more...
- Kogan Page 2013; US$ 29.99
This book will help you to use tried and tested no-fuss sales techniques to approach prospective customers and clients without them wanting to run a mile! We'll give you the confidence to write and deliver effective sales material and presentations as well as positively negotiate and close the sale. You'll learn how to make intelligent use of databases... more...
- Nomos Verlagsgesellschaft 2014; US$ 124.29
Mit einem bei der Diskussion oft fehlendem Blick auf die technischen Grundlagen untersucht der Autor die Haftung des Account-Inhabers für missbräuchliche Handlungen eines Dritten über Accounts im Internet. Neben der materiellen Frage der Haftung auf Erfüllung oder Schadensersatz behandelt die Arbeit die prozessuale Frage von Beweiserleichterungen.... more...
Die Zukunft des Marketing ist mobil! Grundlagen, Voraussetzungen und Instrumente des Mobile MarketingDiplomica Verlag 2014; US$ 32.65
Die voranschreitende Globalisierung und Weiterentwicklungen der Informations- und Kommunikationstechnologien haben die Gesellschaft und das Konsumentenverhalten nachhaltig verändert und geprägt. Mobilität und Individualisierung zählen heute zu den zentralen Charaktereigenschaften der Gesellschaft. Standardisierte Massenbotschaften finden immer weniger... more...
- Taylor and Francis 2006; US$ 54.95
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...