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  • Call Centre Servicesby Avinandan Mukherjee; Neeru Malhotra

    Emerald Group Publishing Limited 2009; US$ 199.00

    Call centres represent the service economy of the digital era. A call centre is defined as a centralised or dispersed operation in which a managed and supervised group of people answer telephones and/or make telephone calls and, increasingly, communicate online. Call centres have become an inevitable aspect of service delivery in today's business... more...

  • The Art of Influencing and Sellingby Ardi Kolah

    Kogan Page 2013; US$ 29.95

    Driving more profitable sales isn't down to luck. The Art of Influencing and Selling shows how following simple but effective sales techniques delivers profitable bottom-line results every time. Crammed full of practical sales tips, it's written for those who may lack confidence in selling but who can become successful in selling and even enjoy it. more...

  • Summary: Changing the Channel - Michael Masterson and MaryEllen Tribbyby BusinessNews Publishing

    Primento Digital 2013; US$ 5.99

    Complete summary of Michael Masterson and MaryEllen Tribby's book: Changing the Channel: 12 Easy Ways to Make Millions for Your Business". This summary of the ideas from Michael Masterson and MaryEllen Tribby's book "Changing the Channel" shows how it is no longer enough to be good at just one type of marketing. In today's market, it is necessary... more...

  • Summary: Loyalty.Com - Frederick Newellby BusinessNews Publishing

    Primento Digital 2014; US$ 5.99

    Complete summary of Frederick Newell's book: "Loyalty.Com: Customer Relationship Management in the New Era of Internet Marketing". This summary of the ideas from Frederick Newell's book "Loyalty.Com" shows how Customer Relationship Management is the process of making it easier and easier for customers to do business with you because you understand... more...

  • Call Center Operationby Duane Sharp

    Elsevier Science 2003; US$ 62.95

    Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology... more...