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Telemarketing

Most popular at the top

  • The Call Center Dictionaryby Madeline Bodin

    CRC Press 2002; US$ 35.95

    Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, more...

  • Call Centre Servicesby Avinandan Mukherjee; Neeru Malhotra

    Emerald Group Publishing Limited 2009; US$ 199.00

    Call centres represent the service economy of the digital era. A call centre is defined as a centralised or dispersed operation in which a managed and supervised group of people answer telephones and/or make telephone calls and, increasingly, communicate online. Call centres have become an inevitable aspect of service delivery in today's business... more...

  • Designing the Best Call Center for Your Businessby Brendan B. Read

    CRC Press 2005; US$ 49.95

    Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f more...

  • Developments in the Call Centre Industryby Julia Connell; John Burgess

    Taylor and Francis 2006; US$ 54.95

    Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...

  • Die Zukunft des Marketing ist mobil! Grundlagen, Voraussetzungen und Instrumente des Mobile Marketingby Nicole Meyer

    Diplomica Verlag 2014; US$ 32.67

    Die voranschreitende Globalisierung und Weiterentwicklungen der Informations- und Kommunikationstechnologien haben die Gesellschaft und das Konsumentenverhalten nachhaltig verändert und geprägt. Mobilität und Individualisierung zählen heute zu den zentralen Charaktereigenschaften der Gesellschaft. Standardisierte Massenbotschaften finden immer weniger... more...

  • Haftung für den Missbrauch von Zugangsdaten im Internetby Michael Müller-Brockhausen

    Nomos Verlagsgesellschaft 2014; US$ 126.05

    Mit einem bei der Diskussion oft fehlendem Blick auf die technischen Grundlagen untersucht der Autor die Haftung des Account-Inhabers für missbräuchliche Handlungen eines Dritten über Accounts im Internet. Neben der materiellen Frage der Haftung auf Erfüllung oder Schadensersatz behandelt die Arbeit die prozessuale Frage von Beweiserleichterungen.... more...

  • Summary: Changing the Channel - Michael Masterson and MaryEllen Tribbyby BusinessNews Publishing

    Primento Digital 2013; US$ 5.99

    Complete summary of Michael Masterson and MaryEllen Tribby's book: Changing the Channel: 12 Easy Ways to Make Millions for Your Business". This summary of the ideas from Michael Masterson and MaryEllen Tribby's book "Changing the Channel" shows how it is no longer enough to be good at just one type of marketing. In today's market, it is necessary... more...

  • Summary: Loyalty.Com - Frederick Newellby BusinessNews Publishing

    Primento Digital 2014; US$ 5.99

    Complete summary of Frederick Newell's book: "Loyalty.Com: Customer Relationship Management in the New Era of Internet Marketing". This summary of the ideas from Frederick Newell's book "Loyalty.Com" shows how Customer Relationship Management is the process of making it easier and easier for customers to do business with you because you understand... more...

  • Telephone Sales For Dummiesby Dirk Zeller

    Wiley 2011; US$ 19.99 US$ 15.99

    Nearly 100 million Americans (one out of three) purchase goods and services over the phone each year. Telephone Sales For Dummies shows both new and seasoned sales reps, from realtors, insurance agents to telemarketers, how to create pre-call plans and effectively prospect via the phone. Packed with techniques, scripts, and dialogues, this hands-on,... more...

  • Call Center Operationby Duane Sharp

    Elsevier Science 2003; US$ 62.95

    Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology... more...