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Telemarketing

  • The Call Center Dictionaryby Madeline Bodin

    Taylor and Francis 2014; US$ 33.95

    Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, more...

  • Designing the Best Call Center for Your Businessby Brendan B. Read

    Taylor and Francis 2014; US$ 49.95

    Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f more...

  • Smart Sales Managerby Josiane Chriqui Feigon

    AMACOM 2013; US$ 24.95

    Lead your team to success in the new Sales 2.0 world. more...

  • The Art of Influencing and Sellingby Ardi Kolah

    Kogan Page 2013; US$ 29.99

    This book will help you to use tried and tested no-fuss sales techniques to approach prospective customers and clients without them wanting to run a mile! We'll give you the confidence to write and deliver effective sales material and presentations as well as positively negotiate and close the sale. You'll learn how to make intelligent use of databases... more...

  • Online Video Revolutionby John Cecil

    Palgrave Macmillan 2012; US$ 30.00

    Online video expert, John Cecil provides a guide to successfully utilizing video in your marketing strategy by outlining tools and techniques for video creation and distribution.  Online Video Revolution  provides a holistic, metrics-driven approach which has been successful for Canon, Legalzoom, eHarmony and many more. more...

  • Online Video Revolutionby John Cecil

    Palgrave Macmillan 2012; US$ 31.99

    The Internet is changing. Once a text based medium, it's now transitioning into a video based one. Simply put, marketing to your customers online using traditional techniques no longer works. Why video? It has the power to engage your customers and prompt a response. It can increase the time they stay on your site, influence what they buy, and feed... more...

  • Professionell telefonieren für Dummies Das Pocketbuchby Ré Bergevin; al; Karen Leland; Keith Bailey

    Wiley 2012; US$ 6.50

    Sie sollen am Telefon Kunden überzeugen oder gar mit Beschwerden fertig werden? Sie möchten dabei professionell und rundum souverän auftreten? "Professionell telefonieren für Dummies" gibt Ihnen zunächst Ihren persönlichen Telefonknigge an die Hand, zeigt Ihnen, wie Sie mit richtigem Sprechtempo und Tonfall Vertrauen... more...

  • Telefonsalesby Claudia Fischer

    Gabal Verlag 2011; US$ 18.02

    Claudia Fischer ist ausgewiesene Kommunikationsexpertin für profitable Telefonate. Bestechend sind ihre prägnanten und praxisrelevanten Tipps und Checklisten, die Sie beim nächsten Telefonat sofort erfolgreich umsetzen werden! Interaktive Übungen im Internet machen Sie zusätzlich fit für effizientes Telefonieren und ganz nebenbei stärken Sie dadurch... more...

  • Telefonpowerby Claudia Fischer

    Gabal Verlag 2011; US$ 18.02

    Ein bestens eingeführtes und beliebtes Nachschlagewerk für alle Mitarbeiter mit telefonischem Kundenkontakt. Mit diesem Buch wird es ein Leichtes für Sie sein, sich bei Verkaufstelefonaten positiv abzuheben: Bei Claudia Fischer stehen das Kundeninteresse und der Mensch im Mittelpunkt. Mit den interaktiven Übungen im Internetkönnen Sie zudem Ihr frisch... more...

  • Telephone Sales For Dummiesby Dirk Zeller

    Wiley 2011; US$ 19.99

    Nearly 100 million Americans (one out of three) purchase goods and services over the phone each year. Telephone Sales For Dummies shows both new and seasoned sales reps, from realtors, insurance agents to telemarketers, how to create pre-call plans and effectively prospect via the phone. Packed with techniques, scripts, and dialogues, this hands-on,... more...