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- Gabal Verlag 2015; US$ 19.54
Kurz und knackig bringt Telefonexpertin Claudia Fischer die wichtigsten Erfolgsregeln für Telefonate auf den Punkt. Kein Buch, das man von vorne bis hinten durchlesen muss, sondern ein Angebot an den Leser, sich nach und nach die essentiellen Themen praktisch zu erarbeiten - von den Akquise-Hürden über Konferenzcall bis Zuhörsignale. Gerade im Zeitalter... more...
- Kogan Page 2013; US$ 29.99
This book will help you to use tried and tested no-fuss sales techniques to approach prospective customers and clients without them wanting to run a mile! We'll give you the confidence to write and deliver effective sales material and presentations as well as positively negotiate and close the sale. You'll learn how to make intelligent use of databases... more...
- Editorial UPC 2015; US$ 10.00
El marketing necesita mirar a la persona para entender sus percepciones y emociones. En esta difícil tarea el marketing, la psicología, la antropología, la sociología y la biología ?entre otras ciencias? se consolidan dentro del neuromarketing. Brainketing es resultado de años de experiencia de Liliana Alvarado cuestionando la forma de ver y entender... more...
- Dearborn Trade Publishing 2005; US$ 17.95
An estimated 46 million people in the world are involved in direct selling, according to the Direct Selling Association. In less than ten years this number is expected to grow to an unbelievable 200 million! With more people looking for careers that offer independence, flexibility, and tremendous income potential, this book offers a one-stop source... more...
- Penguin Random House South Africa 2016; US$ 12.00
The way businesses buy from one another has changed profoundly in recent years. Markets have evolved, disruptive technologies have sprung up and buyers? expectations have changed. But despite this, the fundamentals of business-to-business marketing have remained constant: today?s corporate decision-makers still need to know who you are, what you do... more...
- CRC Press 2002; US$ 35.95
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, more...
- Elsevier Science 2003; US$ 62.95
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology... more...
- Emerald Group Publishing Limited 2009; US$ 199.00
Call centres represent the service economy of the digital era. A call centre is defined as a centralised or dispersed operation in which a managed and supervised group of people answer telephones and/or make telephone calls and, increasingly, communicate online. Call centres have become an inevitable aspect of service delivery in today's business... more...
- Cyan Books 2006; US$ 5.00
?Cold calling? ? making contact with strangers ? is the biggest fear confronting businesspeople, especially those who work in sales and marketing. ?Put me in front of a customer and I can persuade them to buy anything ? just don?t ask me to cold call!!? more...
- F+W Media 2007; US$ 9.95
Follow the advice of Stephan Schiffman?America's #1 Corproate Sales Trainer?and take your career to the next level. This special anniversary edition of his perennial bestseller, Cold Calling Techniques (That Really Work!) , provides you with all of the right tools for turning prospects into meetings, and meetings into big sales. This easy-to-follow... more...