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- Van Haren Publishing 2008; US$ 45.00
?ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage? to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues.... more...
- Taylor and Francis 2014; US$ 44.95
Public accountability is a hallmark of modern democratic governance and the foundation of the popular performance management movement. Democracy is just an empty exercise if those in power cannot be held accountable in public for their acts and omissions, for their decisions, their policies, and their expenditures. This book offers a finely detailed... more...
- Taylor and Francis 2014; US$ 44.95
The new context and character of public service - shifting values, entrepreneurship, information technology, and multi-sector careers - require a 'skills triangle' of technical, ethical, and leadership abilities. This concise and readable work focuses on these three essential skills, and describes what it means to be a consummate professional public... more...
- Organisation for Economic Co-operation and Development 2007; US$ 33.00
Cutting red tape and improving business conditions have become a priority in OECD countries. This study of the Netherlands, one of the front runners in the field, is the first OECD review of a national programme for administrative simplification. The report describes the key features of the Dutch programme including the measurement of burdens, the... more...
- Springer US 2008; US$ 241.38
Advances In Digital Government presents a collection of in-depth articles that addresses a representative cross-section of the matrix of issues involved in implementing digital government systems. These articles constitute a survey of both the technical and policy dimensions related to the design, planning and deployment of digital government... more...
- Palgrave Macmillan 2004; US$ 120.00
Many countries now use agencies rather than ministries to deliver central government services. There have been many claims about the benefits of organizing and delivering government in this way, but there has been little research into how they work in practice. Agencies both reviews existing theories and models of 'agentification' and adds detailed... more...
- Jonathan Ball Publishers 2015; US$ 11.67
"I owe it to many people, and to myself, to set the record straight. There have been many versions of parts of the story in the press over the years, many lies overlaid with truths and truths overlaid with lies. Much of the truth is just a palimpsest, an echo that changes even in the act of repeating it, but this is my story."In the dying years of... more...
- De Gruyter 2010; US$ 560.00
Four years after the last edition, a revision of this well-established textbook is set for release. The 14th edition covers the current trends in legislation, case-law and academic discussion in the fields of general administrative law and administrative procedural law. Particular attention is devoted to the continuing development of European... more...