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- Taylor and Francis 2014; US$ 69.95
Whereas our nation was once united in purpose, today it is bitterly divided. Why? Racial discrimination, diminishing educational opportunities, poor economic mobility, greedy corporations, and an unresponsive federal government have combined to create two Americas. Presented in Gerston?s characteristic, no-holds-barred style of wit and candor, Reviving... more...
- Palgrave Macmillan 2014; US$ 45.00
From attempts to control inflation in the 1970s, through the reforms of the Thatcher years, to the rise and fall of New Labour, this book shows how different theories and conceptual models have been critical to the development of industrial relations in the UK. more...
- Taylor and Francis 2014; US$ 49.95
This book presents a citizen-centric perspective of the dual components of e-government and e-governance . E -government refers to the practice of online public reporting by government to citizens, and to service delivery via the Internet. E-governance represents the initiatives for citizens to participate and provide their opinion on government websites.... more...
- PublicAffairs 2014; US$ 27.99
Building resilience—the ability to bounce back more quickly and effectively—is an urgent social and economic issue. Our interconnected world is susceptible to sudden and dramatic shocks and stresses: a cyber-attack, a new strain of virus, a structural failure, a violent storm, a civil disturbance, an economic blow. Through an astonishing range of... more...
- Emerald Group Publishing Limited 2014; US$ 124.95
This volume aims to shed light on how public service value is identified, managed, measured and reported. The chapters cover a range of topics, including theoretical reflections, practical case studies and empirical observations aimed at understanding the concept of public value. more...
- Taylor and Francis 2014; US$ 119.95
What, if anything, is similar about citizen participation at the local level in Canada and China? The answer, of course, is politically sensitive. There are many in Canada who would claim that the question is absurd. How can there be meaningful citizen participation in a country where there are significant restrictions on political activity, including... more...
- Taylor and Francis 2014; US$ 79.95
The moment of truth?that instant when consumers experience and judge service quality?is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial... more...
- Penguin Books Ltd 2014; Not Available
'It's a fascinating book. I ended up reading it till about four in the morning. It gives an incredible insight.' Shane Coleman, political editor, Newstalk 'Excellent' Sam Smyth, Irish Mail on Sunday 'One of the best journalists I ever worked with ... his tell-all book is absolutely fascinating' Matt Cooper, Today FM 'A great read and I'd recommend... more...