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Business and Commerce

Most popular at the top

  • Customer Experience For Dummiesby Roy Barnes; Bob Kelleher

    Wiley 2014; US$ 21.59

    Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies... more...

  • Microsoft Dynamics CRM Customization Essentialsby Nicolae Tarla

    Packt Publishing 2014; US$ 26.99

    If you are new to Dynamics CRM or a seasoned user looking to enhance your knowledge of the platform, then this book is for you. It is also for skilled developers who are looking to move to the Microsoft stack to build business solution software. more...

  • The Huawei Storyby Tian Tao; Wu Chunbo

    SAGE Publications 2014; US$ 49.95

    Huawei is a prominent company among the most successful and most internationalized in China. This book offers insights to Western readers, allowing them to truly understand Huawei, its management philosophy and culture, and the special leadership approaches of Ren Zhengfei. more...

  • Revolutionize Your Customer Experienceby Colin Shaw

    Palgrave Macmillan 2004; US$ 59.00

    In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more... more...

  • How I Raised Myself From Failureby Frank Bettger

    Touchstone 2009; US$ 15.99

    A business classic endorsed by Dale Carnegie, How I Raised Myself from Failure to Success in Selling is for anyone whose job it is to sell. Whether you are selling houses or mutual funds, advertisements or ideas?or anything else?this book is for you. When Frank Bettger was twenty-nine he was a failed insurance salesman. By the time he was forty... more...

  • The Reward Management Toolkitby Michael Armstrong; Ann Cummins

    Kogan Page 2011; US$ 65.00

    The Reward Management Toolkit provides practical guidance on the steps required to develop and implement reward innovations and to manage key reward practices, including: bonus schemes, pay reviews and evaluating rewards. more...

  • The Plain English Approach to Business Writingby Edward P. Bailey

    Oxford University Press, USA 1990; US$ 18.99

    In offices across America, the Masters of Gobbledygook are hard at work. They're bombarding in-boxes with those long, confusing memos that colleagues don't have the patience to read--and bosses don't have the time to rewrite. They use words like "commence" or "prior to" instead of "begin" or "before."... more...

  • Tractionby Gino Wickman

    BenBella Books, Inc. 2012; US$ 16.95

    Do you have a grip on your business, or does your business have a grip on you? All entrepreneurs and business leaders face similar frustrations—personnel conflict, profit woes, and inadequate growth. Decisions never seem to get made, or, once made, fail to be properly implemented. But there is a solution. It?s not complicated or theoretical. Based... more...

  • Talent Economicsby Gyan Nagpal

    Kogan Page 2012; US$ 39.99

    This book looks at the circumstances surrounding talent today. It also asks business leaders to step back and understand the global talent landscape, before translating this understanding into strategy. It is in this area that economic inquiry as a disciple can be invaluable to human resource management, as simply put - economics is the study of how... more...

  • The Culture Buildersby Ms Jane Sparrow

    Ashgate Publishing Ltd 2012; US$ 44.95

    In The Culture Builders Jane Sparrow shares the insight of her research and experience into how companies are creating an engaged workforce. Along the way she looks at the evidence, the case for engagement and how organizations are measuring and defining it. Having an engagement strategy is merely a first step and so the book explores how to enable... more...