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Most popular at the top

  • Service Quality Management in Hospitality, Tourism, and Leisureby Connie Mok; Beverley Sparks; Jay Kadampully

    Taylor and Francis 2013; US$ 67.95

    Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality,... more...

  • Human Resources Management in the Hospitality Industryby David K. Hayes; Jack D. Ninemeier

    John Wiley & Sons, Inc. 2008; US$ 96.95

    This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance... more...

  • Fundamentals of Menu Planningby Paul J. McVety; Bradley J. Ware; ; Claudette vesque Ware

    Wiley 2008; US$ 62.50

    Fundamentals of Menu Planning, Third Edition presents a complete overview of key aspects of menu planning, including designing, writing, costing, marketing, and merchandising a menu. Reflecting the latest menu trends in the restaurant industry, the authors show how research, surveys, and sales analysis are key to menu planning and design. With updated... more...

  • Leadership Lessons From a Chefby Charles Carroll

    Wiley 2007; US$ 31.00

    "Chef Charles Carroll has answered our prayers and delivered a book, a bible, a life's journal shared by a real chef in today's modern kitchen." —Chef John Folse, CEC, AAC "From time to time, I buy motivational books for my managing partners and chefs, and this book is my all-time favorite gift. What Chef Carroll has to say is the real thing."... more...

  • Restaurant Service Basicsby Sondra J. Dahmer; Kurt W. Kahl

    Wiley 2008; US$ 31.00

    The essential guide to great service skills and techniques-now in  a second edition. No matter how excellent the food, guests will not return to a restaurant with poor service. On the other hand, great service leads to both a pleasurable dining experience and a successful restaurant. Whether as a server or restaurant executive, anyone entering... more...

  • How to Start a Tour Guiding Businessby Gerald Mitchell

    Electronic & Database Publishing, Inc. 2005; US$ 37.95

    This volume is an all-inclusive manual for tourism professionals and anyone who aspires to join the world of travel & tourism. It offers the travel professional (and those aspriting to such) an exciting, challenging and rewarding career guide with considerable growth opportunities, as well as a chance to see the world. This useful and instructional... more...

  • Champneysby Elisabeth Wilson; Champneys

    Infinite Ideas 2008; US$ 12.95

    Champneys Health Resorts are the most prestigious luxury spas in the UK and with over 80 years of experience in health, beauty and well-being, the company has developed into one of the sector?s most recognised and trusted brands. Champneys? therapists, fitness experts and highly-trained chefs provide the highest standards in creating a haven of tranquillity... more...

  • The Good Stuff Cookbookby Spike Mendelsohn; Micheline Mendelsohn

    Wiley 2010; US$ 24.95

    "In this solar system of culinary stars, there is a newborn one that shines very bright. Chef Spike Mendelsohn has a pulse on the American heartbeat for delicious, soul-satisfying comfort foods from his crowd-pleasing restaurant on Capitol Hill that has pleased Presidents and celebs. Enjoy the Good Stuff recipes and see why folks are coming back for... more...

  • Plate to Pixelby Helene Dujardin

    Wiley 2011; US$ 29.99

    Tips and techniques for making food look good—before it tastes good! Food photography is on the rise, with the millions of foodbloggers around the word as well as foodies who document theirmeals or small business owners who are interested in cutting costsby styling and photographing their own menu items, and this bookshould serve as your... more...

  • Passport for Global Business Etiquetteby Terri Morrison

    McGraw-Hill Education 2010; US$ 9.95

    The BRIC countries--as Brazil, Russia, India, and China are referred to collectively--are where the money is going to be in the 21st century. Be ready to go where the money is. But first, do your research. Passport to Global Business Etiquette: The BRIC Countries will help you greet, negotiate, and entertain your prospects and clients. Featuring... more...