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  • Service Managementby

    Springer New York 2011; US$ 139.00

    First book to address service management as a unique competitive advantage in the retail industry Addresses the latest developments in the industry, such as electronic retailing, multichannel marketing, self-service technology, service innovation, and social media Cuts across traditional barriers between operations, marketing, human resources,... more...

  • Front Officeby P. Abbott; S. Lewry

    Taylor and Francis 2010; US$ 55.95

    Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: user-friendly style of writing and accessible page layout enables students to... more...

  • Managing Coastal Tourism Resortsby Sheela Agarwal; Gareth Shaw

    Channel View Publications 2007; US$ 49.95

    The vast majority of academic research of coastal tourism resort management has been undertaken in northern and southern Europe at the expense of a wider global consideration. This book aims to address this deficit and develop a global perspective on the management issues facing coastal resorts. more...

  • Good Guide to Dog Friendly Pubs, Hotels and B&Bsby Alisdair Aird; Fiona Stapley

    Ebury Publishing 2013; US$ 15.98

    What happens when you want to take a holiday or even just pop out for a drink and your dog looks up at you with expectant eyes? Do you know which pubs welcome muddy paws with a bowl of water and a dog biscuit? Or where you and your dog can both enjoy a comfortable overnight stay? From the editors of the UK's No 1 travel guide, the much... more...

  • Increase F&B Salesby Eric Alagan

    Monsoon Books Pte. Ltd. 2011; US$ 9.99

    Increase F&B Sales is not a cookbook ? it?s a book for managers and owners of F&B outlets. Escalating costs cut into profits. This leads some F&B operators to raise prices, reduce portions, drop quality or resort to a combination of all three. A more effective and sustainable strategy to drive bottom line is to exploit the sometimes overlooked potential... more...

  • Policing Major Eventsby James F. Albrecht; Martha Christine Dow; Darryl Plecas; Dilip K. Das

    CRC Press 2014; US$ 89.95

    Whenever a major event requires police intervention, questions are raised about the nature of the police response. Could the police have prevented the conflict, been better prepared, reacted more quickly? Could they have acted more forcefully or brought the altercation under control more effectively? Based upon real case studies of events from all... more...

  • Making Goodby Tony Allan

    Wiley 2007; US$ 27.95

    Tony Allan is a rare breed - a masterful chef as well as a great businessman. He is second only to Sir Terence Conran as Britain's wealthiest restaurateur and enjoys celebrity status following his primetime BBC cookery show Tony & Giorgio, with best pal Giorgio Locatelli. Packed with entertaining anecdotes, his inspiring biography and business... more...

  • Resource Guide for Food Writersby Gary Allen

    Taylor and Francis 2013; US$ 38.95

    A feast for all food writers, The Resource Guide for Food Writers is a comprehensive guide to finding everything there is to know about food, how to write about it and how to get published. An educator at the Culinary Institute of America, Gary Allen has compiled an amazing handbook for anyone who wants to learn more about food and share that knowledge... more...

  • The Business of Event Planningby Judy Allen

    Wiley 2010; US$ 50.00

    Practical tools and expert advice for professional event planners Before planning an event, there is much that must be done behind the scenes to make the event successful. Before any thought is even given to timing or location of the event, before the menus are selected and the decor designed, there are proposals to be written, fees and contracts... more...

  • Event Planning Ethics and Etiquetteby Judy Allen

    Wiley 2010; US$ 45.00

    The world of event planning can be alluring and dangerous at once-exotic locales, wining and dining, and people traveling without their spouses. In such situations the line between business and pleasure blurs and the nature of relationships gets cloudy. With a thoughtless act or a less-than-tactful word, long-lasting business relationships can be ruined... more...