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- Rowmark 2007; US$ 14.99
A practical guide on how to deliver exceptional customer service. Suitable for both public and private sector organisations, this guide is aimed at the owner/manager, director, manager and entrepreneur. It covers how to develop an effective customer service policy, as well as how to use positive behaviour and attitude to win more business. more...
- Knopf Doubleday Publishing Group 2007; US$ 14.95
These days fact-checking can seem like a lost art. The Fact Checker's Bible arrives not a moment too soon: it is the first?and essential?guide to the important but increasingly neglected task of checking facts, whatever their source. We are all overwhelmed with information that claims to be factual, but even the most punctilious researcher,... more...
- Random House Publishing Group 2007; US$ 11.00
The laugh sensation that swept the nation, How to Speak Southern and More How to Speak Southern , is now collected in one complete?and completely hilarious?volume. Embraced by Southerners everywhere and dedicated to all Yankees in the hope that it will teach them to talk right, this uproarious book decodes ?Suthun? wit and wisdom for ?Nawthun? upstarts... more...
- Knopf Doubleday Publishing Group 2007; US$ 13.95
Now you can go to the college of your dreams and see the world?without compromising on your education (or your parent's budget). This for students by students guide gives you the inside scoop on colleges and programs around the world, with detailed profiles of the best international schools and independent reporting on what life on campus is really... more...
- Rowman & Littlefield Publishing Group, Inc. 2006; US$ 75.00
Updated for 2006, "Social Change in America" is a fascinating and fact-filled overview of how American society has changed and evolved in recent times. Topics covered include family life, work and employment, housing, wealth and poverty, education, health, crime, volunteer activity, religion and religious affiliation, politics, and more. more...
- Random House Publishing Group 2009; US$ 14.00
Being turned into a vampire is the easy part. Actually becoming a vampire is far more difficult. In today?s world of vampire-obsessed pop culture, misinformation abounds. A newly turned vampire who looks to movies and novels for answers to everlasting life?s questions will inevitably be reduced to a smoldering pile of dust. So whom can you, a neophyte... more...
- Random House Publishing Group 2009; US$ 15.00
This new second edition is filled with the latest, most accurate wombhood information, including comforting answers to hundreds of questions, such as ? ?My mother just took a sip of white wine. Am I going to end up looking like some Chernobyl baby now?? ? ?So far Mommy is spending most of her pregnancy in a state of stress, anxiety, and depression.... more...
- Random House Publishing Group 2010; US$ 19.00
This all-new guide to english is designed to be user-friendly. Its innovative A-to-Z dictionary format lets you find the answers to your questions about grammar, punctuation, and preferred usage quickly and easily. Simply look up the problem areas as you would look up a word in the dictionary. It's just that simple and time-saving. A glossary of... more...
- DK Publishing 2009; US$ 17.95
Essential skills for outdoor adventure from the Royal Marines Learn to stay alive with the Royal Marines. Want to know what to do if you met a bear in the woods, how to light a fire in the rain or what to do in shark-infested waters? Get the answers to these and many more questions with the ultimate guide to survival techniques as experienced by the... more...
- DK Publishing 2005; US$ 16.95
The whens, hows and whys of keeping order. Robert's Rules have long been the ultimate guide for running meetings and outlining procedures. T he Complete Idiot's GuideŽ to Robert's Rules, Second Edition , teaches readers everything from the ladder of motions to how to use Robert's Rules for any size or type of meeting or political caucus. ?This... more...