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- Wiley 2010; US$ 24.99 US$ 22.74
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction.... more...
- Wiley 2009; US$ 28.50 US$ 25.94
The best-selling guide from business start-up expert Colin Barrow covers everything you need to know to get your business up and running. From drafting your business plan, to hiring a workforce, managing costs, and taking your service or product to market, this guide will help give you the competitive edge you need to succeed. Packed with real-life... more...
- Society for Human Resource Management 2011; US$ 22.99
Covering a broad spectrum of topics on HR management that are essential in today?s global world, this compilation includes real-life experiences and perspectives of HR professionals to illustrate the many challenges and opportunities encountered in the field. These articles offer insight into many aspects of the HR profession, including organization... more...
- Wiley 2011; US$ 34.99 US$ 30.99
Plan, create, and deliver amazing presentations! Alexei Kapterev's online presentation on presentations has seen more than one million views, all with no advertising or promotion. Building on this hit, he now brings us Presentation Secrets outlining his successful tactics for planning, producing, and presenting memorable and unique presentations.... more...
- O'Reilly Media 2012; US$ 21.99
We live in an age of unparalleled opportunity for innovation. We?re building more products than ever before, but most of them fail?not because we can?t complete what we set out to build, but because we waste time, money, and effort building the wrong product. What we need is a systematic process for quickly vetting product ideas and raising our... more...
- Business Expert Press 2012; US$ 19.95
It was once believed that business and ethics constituted separate and mutually exclusive realms. Businesses that perpetuate such a belief or still hold that ?business ethics? is an oxymoron are at risk. If you are a manager, you may have been called on to actively promote ethical-organizational integrity. But this means understanding the defining principles... more...
- McGraw-Hill Education 1997; US$ 16.95
Today's executive assistant has become a crucial member of every organization's support staff--a key business ally with diverse responsibilities, from overseeing employees to making strategic decisions. Here is the first step-by-step guide specifically designed to help you thrive in this fast-paced profession. Developed by nationally-known business... more...
- Regnery Publishing 2011; US$ 16.99
A New York Times bestseller! For the first time in his own words, President-elect Donald J. Trump explains his plan to make America great again! He wants to put America?s interests firstand that means doing what?s right for our economy, our national security, and our public safety.? Throughout the 2016 campaign, Trump conjured images of American... more...