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Telephone industry

Most popular at the top

  • Answer the Callby Aimee Carrillo Rowe; Sheena Malhotra; Kimberlee Pérez

    University of Minnesota Press 2013; US$ 75.00

    Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of ?virtual migration.? Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness... more...

  • Die Call-Center-Fabrikby Roland Csenar

    Diplomica Verlag 2008; US$ 39.14

    So gut wie jeder Konsument hat in seinem Leben schon einmal ein Call Center in Anspruch genommen - sei es, um Hilfe bei Problemen mit dem Computer, Handy oder dergleichen zu bekommen oder einfach, um etwas zu bestellen. Die Dienste eines Call Centers werden über sogenannte Hotlines beworben und können über leicht zu merkende Telefonnummern erreicht... more...

  • Im Schatten des Marktesby Hajo Holst

    Campus Verlag 2011; US$ 28.00

    Die Callcenter-Branche hat einen schlechten Ruf: Der Verdienst ist häufig niedrig, selbst dort, wo die Interessen der Arbeitnehmer durch Betriebsräte vertreten werden. Hajo Holst untersucht, wie die von den Auftraggebern geschürte Konkurrenz zwischen Dienstleistungsunternehmen und internen Callcentern sich in den kollektiven Arbeitsbeziehungen der... more...

  • North American Area Codesby MobileReference

    MobileReference.com 2010; US$ 3.99

    Don't ever search for area codes again! This book brings North American Area Codes to your fingertips.TABLE OF CONTENTS:Area Codes: 200 | 300 | 400 | 500 | 600 | 700 | 800 | 900By state, province or country: United States | Canada | Caribbean and BermudaNumbering Plan: Current system | Dialing plans | Charges | History | Calls to Mexico (until... more...

  • Überwachtes Deutschlandby

    Vandenhoeck & Ruprecht 2014; US$ 26.49

    Postzensur und Telefon- und Internetüberwachung sind Kennzeichen autoritärer Staaten und Diktaturen. Der NSA-Abhörskandal beweist jedoch, dass auch in westlichen Demokratien großflächig abgehört und spioniert wird. Die Grundlagen für die Spionage der USA auf deutschem Boden bestehen bereits seit den 1950er-Jahren. Massenweise Postsendungen wurden geöffnet,... more...

  • The Atlantic Transport Line, 1881–1931by Jonathan Kinghorn

    McFarland & Company, Inc., Publishers 2012; US$ 55.00

    In 1881, the dynamic Baltimorean Bernard N. Baker established the Atlantic Transport Line, an American-owned but British-operated steamship company with service from London to New York that became famous for shipping expensive livestock and for carrying only first-class passengers. Although moderately sized, the company remained a significant presence... more...

  • Call-Center-Management und Mitarbeiterzufriedenheitby Prof. Dr. Karl Werner Hansmann; Yvonne Scupin

    Deutscher Universitätsverlag 2007; US$ 99.00

    Yvonne Scupin präsentiert einen Überblick über das Call-Center-Management und analysiert mit Hilfe einer empirischen Erhebung die Mitarbeiterzufriedenheit. more...

  • Country Calling Codes, Dialing Instructions, and Worldwide Emergency Phone Numbersby MobileReference

    MobileReference.com 2007; US$ 9.99

    Don''t ever search for dialing instructions again! This book brings you Country Codes, Dialing Instruction, Worldwide Emergency Phone Numbers and more in one package. FREE 1st half of the book in the trial version. How to call to any country. How to call from any country. Detailed national dialing instruction for 270 countries. Worldwide Emergency... more...

  • Cross Channel and Short Sea Ferriesby Lord Ambrose Greenway

    Seaforth Publishing 2013; US$ 36.00

    This new book, beautifully illustrated with a magnificent collection of over 300 photographs, covers the development of a much-loved type of vessel, the 'classic' cross channel or short sea passenger ferry often described as a liner in miniature. From the mid-19th century paddle ferries slowly evolved into screw-driven steamers but it was the... more...

  • The Ismay Lineby Wilton J. Oldham

    Andrews UK 2013; US$ 10.49

    The Ismay Line charts the rise and fall of one of the most eminent British shipping companies - and tells the story of the family behind it. The founder of the White Star Line, T H Ismay, pioneered a revolutionary design of iron steamships, built for him by Harland & Wolff of Belfast. By the time of his death in 1899 he had become the most successful... more...