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Telephone industry

Most popular at the top

  • Call Centre Servicesby Avinandan Mukherjee; Neeru Malhotra

    Emerald Group Publishing Limited 2009; US$ 199.00

    Call centres represent the service economy of the digital era. A call centre is defined as a centralised or dispersed operation in which a managed and supervised group of people answer telephones and/or make telephone calls and, increasingly, communicate online. Call centres have become an inevitable aspect of service delivery in today's business... more...

  • North American Area Codesby MobileReference

    MobileReference.com 2010; US$ 3.99

    Don't ever search for area codes again! This book brings North American Area Codes to your fingertips.TABLE OF CONTENTS:Area Codes: 200 | 300 | 400 | 500 | 600 | 700 | 800 | 900By state, province or country: United States | Canada | Caribbean and BermudaNumbering Plan: Current system | Dialing plans | Charges | History | Calls to Mexico (until... more...

  • Die Call-Center-Fabrikby Roland Csenar

    Diplomica Verlag 2008; US$ 39.14

    So gut wie jeder Konsument hat in seinem Leben schon einmal ein Call Center in Anspruch genommen - sei es, um Hilfe bei Problemen mit dem Computer, Handy oder dergleichen zu bekommen oder einfach, um etwas zu bestellen. Die Dienste eines Call Centers werden über sogenannte Hotlines beworben und können über leicht zu merkende Telefonnummern erreicht... more...

  • Im Schatten des Marktesby Hajo Holst

    Campus Verlag 2011; US$ 28.00

    Die Callcenter-Branche hat einen schlechten Ruf: Der Verdienst ist häufig niedrig, selbst dort, wo die Interessen der Arbeitnehmer durch Betriebsräte vertreten werden. Hajo Holst untersucht, wie die von den Auftraggebern geschürte Konkurrenz zwischen Dienstleistungsunternehmen und internen Callcentern sich in den kollektiven Arbeitsbeziehungen der... more...

  • Überwachtes Deutschlandby

    Vandenhoeck & Ruprecht 2014; US$ 26.49

    Postzensur und Telefon- und Internetüberwachung sind Kennzeichen autoritärer Staaten und Diktaturen. Der NSA-Abhörskandal beweist jedoch, dass auch in westlichen Demokratien großflächig abgehört und spioniert wird. Die Grundlagen für die Spionage der USA auf deutschem Boden bestehen bereits seit den 1950er-Jahren. Massenweise Postsendungen wurden geöffnet,... more...

  • Marine Cargo Insuranceby John Dunt

    Taylor and Francis 2013; US$ 565.00

    This book is a single reference source of marine cargo insurance law, arranged by reference to the recently revised Institute Cargo Clauses, the most widely used standard form of marine cargo insurance cover. The work examines marine cargo insurance by reference to English and foreign legal cases and the Marine Insurance Act 1906. This book provides:... more...

  • Answer the Callby Aimee Carrillo Rowe; Sheena Malhotra; Kimberlee Pérez

    University of Minnesota Press 2013; US$ 75.00

    Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of ?virtual migration.? Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness... more...

  • Sales Management by Rodney Overton

    Martin Books 2007; US$ 24.95

    Issues for Sales Managers, business owners and those likely to assume the role of managing a sales team, such as recruiting, motivating, creating and leading a sales team. Overviews the skills required to successfully manage a sales team, and how to maximise, control and measure their performance and set budgets and territories. Includes: The... more...

  • Country Calling Codes, Dialing Instructions, and Worldwide Emergency Phone Numbersby MobileReference

    MobileReference.com 2007; US$ 9.99

    Don''t ever search for dialing instructions again! This book brings you Country Codes, Dialing Instruction, Worldwide Emergency Phone Numbers and more in one package. FREE 1st half of the book in the trial version. How to call to any country. How to call from any country. Detailed national dialing instruction for 270 countries. Worldwide Emergency... more...

  • The Phone Bookby Ammon Shea

    Penguin Publishing Group 2010; US$ 14.95

    Read Ammon Shea's blogs and other content on the Penguin Community. A surprising, lively, and rich history of that ubiquitous doorstop that most of us take for granted. Ammon Shea is not your typical thirtysomething book enthusiast. After reading the Oxford English Dictionary from cover to cover (and living to write about it in Reading... more...