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Most popular at the top
- SAGE India 2009; US$ 19.95
Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers perspectives and trade unionists viewpoints. The book underscores how employee identity is defined by... more...
- Emerald Group Publishing Limited 2009; US$ 199.00
Call centres represent the service economy of the digital era. A call centre is defined as a centralised or dispersed operation in which a managed and supervised group of people answer telephones and/or make telephone calls and, increasingly, communicate online. Call centres have become an inevitable aspect of service delivery in today's business... more...
- Palgrave Macmillan 2009; US$ 145.00
A new look at the leadership of Greek shipowners in world shipping in the second half of the twentieth century. This book examines the fundamental factors of the dynamism of Greek entrepreneurship in family businesses and provides evidence for the organization, management and strategies of Greek family shipping companies. more...
- Charles C Thomas 2005; US$ 29.95
The goal of this book is to provide legal and law enforcement practitioners with factual, informative, and easy-to-understand information about telephone company inner workings, their networks, and operation. The range of subjects includes local, long distance, and cellular services; private phone systems (PBX and KTS); E-911 systems; telephone fraud;... more...
- Cambridge University Press 2009; US$ 68.00 US$ 55.76
The work provides, in chapters by different authors, an in-depth review of the outstanding environmental, technological, political, economic, social and legal issues associated with arctic resource use, development and management. more...
- Cambridge University Press 2002; US$ 36.00 US$ 29.52
This book places the marine insurance business of Amsterdam in the wider context of the political economy of Europe during the second half of the eighteenth century. The analysis is based on the simultaneous quotations of premiums for the twenty-two groups of destinations which formed a major part of the commerical matrix of the Netherlands. It considers... more...
- Plunkett Research, Ltd. 2011; US$ 299.99
A complete market research guide to the transportation, supply chain and logistics industries?for strategic planning, competitive intelligence, employment searches or financial research. Contains our famous trends analysis, statistical tables and glossary. Includes our profiles of the top 500 global transportation, supply chain and logistics firms,... more...
- Palgrave Macmillan 2003; US$ 145.00
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for... more...
- World Bank Publications 2013; US$ 19.99
Like many of its Southeast Asian neighbors, Vietnam faces the twin challenges of sustaining economic growth and protecting the environment. On the one hand, the impressive poverty reduction and growth performance attained over the past 25 years is now challenged by slower global and domestic growth, more intense international competition for foreign... more...
- Taylor and Francis 2014; US$ 54.95
Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues... more...