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- Plunkett Research, Ltd. 2013; US$ 349.99
A complete market research guide to the transportation, supply chain and logistics industriesfor strategic planning, competitive intelligence, employment searches or financial research. Contains our famous trends analysis, statistical tables and glossary. Includes our profiles of the top 500 global transportation, supply chain and logistics firms,... more...
- Andrews UK 2013; US$ 10.49
The Ismay Line charts the rise and fall of one of the most eminent British shipping companies - and tells the story of the family behind it. The founder of the White Star Line, T H Ismay, pioneered a revolutionary design of iron steamships, built for him by Harland & Wolff of Belfast. By the time of his death in 1899 he had become the most successful... more...
- Institute of Southeast Asian Studies 2013; US$ 64.87
This exemplary work of international collaboration takes a comparative approach to the histories of Northeast and Southeast Asia, with contributions from scholars from Japan, Korea and the Englishspeaking academic world. The new scholarship represented by this volume demonstrates that the vast and growing commercial interactions between the countries... more...
- Taylor and Francis 2014; US$ 140.00
Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues... more...
- Seaforth Publishing 2013; US$ 36.00
This new book, beautifully illustrated with a magnificent collection of over 300 photographs, covers the development of a much-loved type of vessel, the 'classic' cross channel or short sea passenger ferry often described as a liner in miniature. From the mid-19th century paddle ferries slowly evolved into screw-driven steamers but it was the... more...
- BRILL 2009; US$ 107.00
The author examines the growth and development of Japan?s modern shipping and shipbuilding industries across a wide range of topics, through the pre-war, Pacific War and post-war periods, to the transfer of shipping technology, the role of bulk carriers and world trade and the organization and structure of the Japanese merchant navy. more...
- Taylor and Francis 2005; US$ 48.95
This is the first major English-language study to explore the broad and longstanding connections between Japan?s national security and the safety of its sea lanes. Tracing issues from pre-and post-1945 eras, the book explores how Japan?s concerns with sea lane protection have developed across such diverse fields as military strategy, diplomacy, trade... more...
- Taylor and Francis 2006; US$ 54.95
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...
- Taylor and Francis 2007; US$ 72.95
'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center... more...
- Wiley 2009; US$ 74.95
WINNER OF THE GEORGE R. TERRY ACADEMY OF MANAGEMENT BOOK AWARD 2009 "This superb study of a Brazilian state company's transition to private ownership is marvellously comprehensive in its coverage of the firm's entire life span and the full spectrum of its interactions with all aspects of its environment. The outstanding quality of this volume's... more...