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- Institute of Southeast Asian Studies 2013; US$ 64.87
This exemplary work of international collaboration takes a comparative approach to the histories of Northeast and Southeast Asia, with contributions from scholars from Japan, Korea and the Englishspeaking academic world. The new scholarship represented by this volume demonstrates that the vast and growing commercial interactions between the countries... more...
- Seaforth Publishing 2013; US$ 36.00
This new book, beautifully illustrated with a magnificent collection of over 300 photographs, covers the development of a much-loved type of vessel, the 'classic' cross channel or short sea passenger ferry often described as a liner in miniature. From the mid-19th century paddle ferries slowly evolved into screw-driven steamers but it was the... more...
- Martin Books 2007; US$ 24.95
Issues for Sales Managers, business owners and those likely to assume the role of managing a sales team, such as recruiting, motivating, creating and leading a sales team. Overviews the skills required to successfully manage a sales team, and how to maximise, control and measure their performance and set budgets and territories. Includes: The... more...
- MobileReference.com 2007; US$ 9.99
Don''t ever search for dialing instructions again! This book brings you Country Codes, Dialing Instruction, Worldwide Emergency Phone Numbers and more in one package. FREE 1st half of the book in the trial version. How to call to any country. How to call from any country. Detailed national dialing instruction for 270 countries. Worldwide Emergency... more...
- Taylor and Francis 2014; US$ 140.00
Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues... more...
- Taylor and Francis 2009; US$ 54.95
This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India?s transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers... more...
- SAGE India 2009; US$ 29.95
India, often referred to as the electronic housekeeper of the world, is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the... more...
- SAGE India 2009; US$ 19.95
Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers perspectives and trade unionists viewpoints. The book underscores how employee identity is defined by... more...
- Charles C Thomas 2005; US$ 29.95
The goal of this book is to provide legal and law enforcement practitioners with factual, informative, and easy-to-understand information about telephone company inner workings, their networks, and operation. The range of subjects includes local, long distance, and cellular services; private phone systems (PBX and KTS); E-911 systems; telephone fraud;... more...
- Cambridge University Press 1983; US$ 53.00
This book places the marine insurance business of Amsterdam in the wider context of the political economy of Europe during the second half of the eighteenth century. The analysis is based on the simultaneous quotations of premiums for the twenty-two groups of destinations which formed a major part of the commerical matrix of the Netherlands. It considers... more...