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Telephone industry

Most popular at the top

  • Offshore Asiaby Fujita Kayoko; Momoki Shiro; Anthony Reid

    Institute of Southeast Asian Studies 2013; US$ 64.87

    This exemplary work of international collaboration takes a comparative approach to the histories of Northeast and Southeast Asia, with contributions from scholars from Japan, Korea and the Englishspeaking academic world. The new scholarship represented by this volume demonstrates that the vast and growing commercial interactions between the countries... more...

  • Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizingby Andrew J.R. Stevens

    Taylor and Francis 2014; US$ 140.00

    Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues... more...

  • The Phone Bookby Ammon Shea

    Penguin Group US 2010; US$ 14.95

    Read Ammon Shea's blogs and other content on the Penguin Community. A surprising, lively, and rich history of that ubiquitous doorstop that most of us take for granted. Ammon Shea is not your typical thirtysomething book enthusiast. After reading the Oxford English Dictionary from cover to cover (and living to write about it in Reading... more...

  • The Ship, The Lady and The Lakeby Meriel Larken; Prince Philip HRH Duke of Edinburgh

    Bene Factum Publishing 2012; US$ 21.86

    Meriel Larken's successful mission to restore the Victorian British built steamship, the Yavari, that had fallen into disrepair by 1985 on Lake Titicaca, Peru. more...

  • Cross Channel and Short Sea Ferriesby Lord Ambrose Greenway

    Seaforth Publishing 2013; US$ 36.00

    This new book, beautifully illustrated with a magnificent collection of over 300 photographs, covers the development of a much-loved type of vessel, the 'classic' cross channel or short sea passenger ferry often described as a liner in miniature. From the mid-19th century paddle ferries slowly evolved into screw-driven steamers but it was the... more...

  • Japan's Sea Lane Securityby Euan Graham

    Taylor and Francis 2005; US$ 48.95

    This is the first major English-language study to explore the broad and longstanding connections between Japan?s national security and the safety of its sea lanes. Tracing issues from pre-and post-1945 eras, the book explores how Japan?s concerns with sea lane protection have developed across such diverse fields as military strategy, diplomacy, trade... more...

  • Developments in the Call Centre Industryby Julia Connell; John Burgess

    Taylor and Francis 2006; US$ 54.95

    Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...

  • Bottom-Line Call Center Managementby David L. Butler

    Taylor and Francis 2007; US$ 72.95

    'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center... more...

  • Women, Identity and India's Call Centre Industryby J.K. Tina Basi

    Taylor and Francis 2009; US$ 54.95

    This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India?s transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers... more...

  • Corporate Co-Evolutionby Suzana B. Rodrigues; John Child

    Wiley 2009; US$ 74.95

    WINNER OF THE GEORGE R. TERRY ACADEMY OF MANAGEMENT BOOK AWARD 2009 "This superb study of a Brazilian state company's transition to private ownership is marvellously comprehensive in its coverage of the firm's entire life span and the full spectrum of its interactions with all aspects of its environment. The outstanding quality of this volume's contribution... more...