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Telephone industry

Most popular at the top

  • The Ship, The Lady and The Lakeby Meriel Larken; Prince Philip HRH Duke of Edinburgh

    Bene Factum Publishing 2012; US$ 21.86

    Meriel Larken's successful mission to restore the Victorian British built steamship, the Yavari, that had fallen into disrepair by 1985 on Lake Titicaca, Peru. more...

  • Plunkett's Transportation, Supply Chain & Logistics Industry Almanac 2013by Jack W. Plunkett

    Plunkett Research, Ltd. 2013; US$ 349.99

    A complete market research guide to the transportation, supply chain and logistics industries—for strategic planning, competitive intelligence, employment searches or financial research. Contains our famous trends analysis, statistical tables and glossary. Includes our profiles of the top 500 global transportation, supply chain and logistics firms,... more...

  • The Ismay Lineby Wilton J. Oldham

    Andrews UK 2013; US$ 10.49

    The Ismay Line charts the rise and fall of one of the most eminent British shipping companies - and tells the story of the family behind it. The founder of the White Star Line, T H Ismay, pioneered a revolutionary design of iron steamships, built for him by Harland & Wolff of Belfast. By the time of his death in 1899 he had become the most successful... more...

  • Offshore Asiaby Fujita Kayoko; Momoki Shiro; Anthony Reid

    Institute of Southeast Asian Studies 2013; US$ 64.87

    This exemplary work of international collaboration takes a comparative approach to the histories of Northeast and Southeast Asia, with contributions from scholars from Japan, Korea and the Englishspeaking academic world. The new scholarship represented by this volume demonstrates that the vast and growing commercial interactions between the countries... more...

  • Japan's Sea Lane Securityby Euan Graham

    Taylor and Francis 2005; US$ 44.95

    Drawing upon case study material and primary research, including interviews with officials and security analysts, the book presents a chronological analysis of Japan?s sea lane security. more...

  • Developments in the Call Centre Industryby Julia Connell; John Burgess

    Taylor and Francis 2006; US$ 49.95

    Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s). more...

  • Bottom-Line Call Center Managementby David L. Butler

    Taylor and Francis 2007; US$ 72.95

    'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center... more...

  • Corporate Co-Evolutionby Suzana B. Rodrigues; John Child

    Wiley 2009; US$ 74.95

    WINNER OF THE GEORGE R. TERRY ACADEMY OF MANAGEMENT BOOK AWARD 2009 "This superb study of a Brazilian state company's transition to private ownership is marvellously comprehensive in its coverage of the firm's entire life span and the full spectrum of its interactions with all aspects of its environment. The outstanding quality of this volume's contribution... more...

  • Women, Identity and India's Call Centre Industryby J.K. Tina Basi

    Taylor and Francis 2009; US$ 49.95

    This book examines the concept of identity in a globalized world and the way in which agency is exercised over identity construction by women working in India?s transnational call centre industry. Based on rich empirical data and original fieldwork, the author provides a nuanced analysis of the experiences of Indian women call centre workers and the... more...

  • The Next Available Operatorby Mohan Thite; Bob Russell

    SAGE India 2009; US$ 29.95

    India, often referred to as the ‘electronic housekeeper of the world’, is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the... more...