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Telephone industry

Most popular at the top

  • Call Centers and the Global Division of Laborby Andrew J.R. Stevens

    Taylor and Francis 2014; US$ 125.00

    Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues... more...

  • Japanese Shipping and Shipbuilding in the Twentieth Centuryby Peter Davies

    BRILL 2009; US$ 107.00

    The author examines the growth and development of Japan?s modern shipping and shipbuilding industries across a wide range of topics, through the pre-war, Pacific War and post-war periods, to the transfer of shipping technology, the role of bulk carriers and world trade and the organization and structure of the Japanese merchant navy. more...

  • The Ismay Lineby Wilton J. Oldham

    Andrews UK 2013; US$ 10.49

    The Ismay Line charts the rise and fall of one of the most eminent British shipping companies - and tells the story of the family behind it. The founder of the White Star Line, T H Ismay, pioneered a revolutionary design of iron steamships, built for him by Harland & Wolff of Belfast. By the time of his death in 1899 he had become the most successful... more...

  • Marine Insurance in the Netherlands 1600-1870by Sabine Go; Sadik Harchaoui; Halim El Madkouri; Baukje Sijses

    Amsterdam University Press 2009; US$ 59.95

    Marine insurance has been of great importance to the expansion of long distance trade and economic growth in the early modern period, in particular for seafaring nations such as the Dutch Republic. The Amsterdam market became Europes leading insurance market and within the Republic other insurance systems also emerged. Little is known about the... more...

  • Japan's Sea Lane Securityby Euan Graham

    Taylor and Francis 2005; US$ 44.95

    Drawing upon case study material and primary research, including interviews with officials and security analysts, the book presents a chronological analysis of Japan?s sea lane security. more...

  • Developments in the Call Centre Industryby Julia Connell; John Burgess

    Taylor and Francis 2006; US$ 49.95

    Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s). more...

  • The Next Available Operatorby Mohan Thite; Bob Russell

    SAGE India 2009; US$ 29.95

    India, often referred to as the ‘electronic housekeeper of the world’, is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the... more...

  • Corporate Co-Evolutionby Suzana B. Rodrigues; John Child

    Wiley 2009; US$ 74.95

    WINNER OF THE GEORGE R. TERRY ACADEMY OF MANAGEMENT BOOK AWARD 2009 "This superb study of a Brazilian state company's transition to private ownership is marvellously comprehensive in its coverage of the firm's entire life span and the full spectrum of its interactions with all aspects of its environment. The outstanding quality of this volume's contribution... more...

  • Employee Identity in Indian Call Centresby Ernesto Noronha; Premilla D?Cruz

    SAGE India 2009; US$ 19.95

    Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers’ perspectives and trade unionists’ viewpoints. The book underscores how employee identity is defined by... more...

  • Leadership in World Shippingby Ioannis Theotokas; Gelina Harlaftis

    Palgrave Macmillan 2009; US$ 140.00

    A new look at the leadership of Greek shipowners in world shipping in the second half of the twentieth century. This book examines the fundamental factors of the dynamism of Greek entrepreneurship in family businesses and provides evidence for the organization, management and strategies of Greek family shipping companies. more...