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Most popular at the top
- Palgrave Macmillan 2003; US$ 145.00
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for... more...
- Ashgate Publishing Ltd 2013; US$ 154.95
The cutting-edge papers in this collection reflect the wide areas to which John Pryor has made significant contributions in the course of his scholarly career. They are written by some of the world's most distinguished practitioners in the fields of Crusading history and the maritime history of the medieval Mediterranean. His colleagues, students... more...
- Ashgate Publishing Ltd 2013; US$ 149.95
As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost-efficient delivery systems for customer care. Efficiency, productivity and flexibility are all embodiments of neoliberal market capitalism and are all personified in the call centre operation, as well as the structure... more...
- World Bank Publications 2013; US$ 19.99
Like many of its Southeast Asian neighbors, Vietnam faces the twin challenges of sustaining economic growth and protecting the environment. On the one hand, the impressive poverty reduction and growth performance attained over the past 25 years is now challenged by slower global and domestic growth, more intense international competition for foreign... more...
- Taylor and Francis 2014; US$ 54.95
Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues... more...
- Springer International Publishing 2014; US$ 54.99
The aim of this book is to investigate critical economic aspects and price risks along international pellet supply chains and to offer new insights into the interconnections between the sector, the various supply risks within the market and guidelines for de-risking biomass supply chains. It provides three real case studies as practical examples of... more...
- Gabler Verlag 2015; US$ 79.99
Was zeichnet die erfolgreichsten Call Center aus? Dieses Buch liefert konkrete Antworten auf der Basis einer der umfangreichsten Untersuchungen im deutschsprachigen Raum. Der "360-Grad-Ansatz" bietet detaillierte Ergebnisse, die zusätzlich an drei Best-Practice-Unternehmen ausführlich vorgestellt und hinsichtlich ihrer Erfolgsfaktoren beleuchtet werden. more...
- Palgrave Macmillan 2000; US$ 142.00
Privatization and policies of economic liberalisation were hailed by many critics as key factors which would help lead Mexico towards a process of deeper democratization at the beginning of the 1980s. This book demonstrates that privatisation generated new resources used for personal benefit and also to lubricate the state-labour relationship. more...
- Taylor and Francis 2005; US$ 47.95
Greek-owned shipping has been at the top of the world fleet for the last twenty years. Winner of the 1997 Runciman Award, this richly sourced study traces the development of the Greek tramp fleet from the mid-nineteenth century to the present day. Gelina Harlaftis argues that the success of Greek-owned shipping in recent years has been a result not... more...
- ABC-CLIO 1999; US$ 84.00
Challenging the stereotype of premodern China as an agricultural nation, this book examines the development of the maritime sector, maritime institutions, and sea power in the premodern era. Initially discussing topics related to China's exports, such as ship design and construction, goods produced solely for export, capital accumulation and investment... more...