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- Taylor and Francis 2014; US$ 125.00
Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues... more...
- Vandenhoeck & Ruprecht 2013; US$ 32.39
Postzensur und Telefon- und Internetüberwachung sind Kennzeichen autoritärer Staaten und Diktaturen. Der NSA-Abhörskandal beweist jedoch, dass auch in westlichen Demokratien großflächig abgehört und spioniert wird. Die Grundlagen für die Spionage der USA auf deutschem Boden bestehen bereits seit den 1950er-Jahren. Massenweise Postsendungen wurden geöffnet,... more...
- University of Minnesota Press 2013; US$ 75.00
Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of ?virtual migration.? Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness... more...
- World Bank Publications 2013; US$ 19.99
Like many of its Southeast Asian neighbors, Vietnam faces the twin challenges of sustaining economic growth and protecting the environment. On the one hand, the impressive poverty reduction and growth performance attained over the past 25 years is now challenged by slower global and domestic growth, more intense international competition for foreign... more...
- Institute of Southeast Asian Studies 2013; US$ 64.87
This exemplary work of international collaboration takes a comparative approach to the histories of Northeast and Southeast Asia, with contributions from scholars from Japan, Korea and the Englishspeaking academic world. The new scholarship represented by this volume demonstrates that the vast and growing commercial interactions between the countries... more...
- Andrews UK 2013; US$ 10.49
The Ismay Line charts the rise and fall of one of the most eminent British shipping companies - and tells the story of the family behind it. The founder of the White Star Line, T H Ismay, pioneered a revolutionary design of iron steamships, built for him by Harland & Wolff of Belfast. By the time of his death in 1899 he had become the most successful... more...
- Ashgate Publishing Ltd 2013; US$ 109.95
This ground-breaking book offers one of the first real qualitative sociological investigations of a relatively new form of employment, to see what life is like on the 'post-industrial assembly line', whilst also taking a close look at the nature of class, identity and subjectivity in relation to young people coming of age in a world dramatically... more...
- Plunkett Research, Ltd. 2013; US$ 349.99
A complete market research guide to the transportation, supply chain and logistics industriesfor strategic planning, competitive intelligence, employment searches or financial research. Contains our famous trends analysis, statistical tables and glossary. Includes our profiles of the top 500 global transportation, supply chain and logistics firms,... more...
- Springer 2013; US$ 209.00
The most comprehensive and richest study undertaken so far of the factors and conditions that will determine the scope and range of shipping and shipping activities in Arctic waters now and in the future. Furthermore, it is the first study comparing the three Arctic transportation corridors, covering a variety of interacting and interdependent factors... more...