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- Gabler Verlag 2015; US$ 79.99
Was zeichnet die erfolgreichsten Call Center aus? Dieses Buch liefert konkrete Antworten auf der Basis einer der umfangreichsten Untersuchungen im deutschsprachigen Raum. Der "360-Grad-Ansatz" bietet detaillierte Ergebnisse, die zusätzlich an drei Best-Practice-Unternehmen ausführlich vorgestellt und hinsichtlich ihrer Erfolgsfaktoren beleuchtet werden. more...
- Springer International Publishing 2014; US$ 54.99
The aim of this book is to investigate critical economic aspects and price risks along international pellet supply chains and to offer new insights into the interconnections between the sector, the various supply risks within the market and guidelines for de-risking biomass supply chains. It provides three real case studies as practical examples of... more...
- Taylor and Francis 2014; US$ 54.95
Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues... more...
- University of Minnesota Press 2013; US$ 75.00
Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of ?virtual migration.? Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness... more...
- Seaforth Publishing 2013; US$ 36.00
This new book, beautifully illustrated with a magnificent collection of over 300 photographs, covers the development of a much-loved type of vessel, the 'classic' cross channel or short sea passenger ferry often described as a liner in miniature. From the mid-19th century paddle ferries slowly evolved into screw-driven steamers but it was the... more...
- World Bank Publications 2013; US$ 19.99
Like many of its Southeast Asian neighbors, Vietnam faces the twin challenges of sustaining economic growth and protecting the environment. On the one hand, the impressive poverty reduction and growth performance attained over the past 25 years is now challenged by slower global and domestic growth, more intense international competition for foreign... more...
- Institute of Southeast Asian Studies 2013; US$ 64.87
This exemplary work of international collaboration takes a comparative approach to the histories of Northeast and Southeast Asia, with contributions from scholars from Japan, Korea and the Englishspeaking academic world. The new scholarship represented by this volume demonstrates that the vast and growing commercial interactions between the countries... more...
- Springer Berlin Heidelberg 2013; US$ 209.00
This comprehensive study of shipping activities in Arctic waters explores factors and conditions that will determine the scope and range of the industry for years to come. Topics include geopolitics, military affairs, global warming, sea ice melting and more. more...
- Andrews UK 2013; US$ 10.49
The Ismay Line charts the rise and fall of one of the most eminent British shipping companies - and tells the story of the family behind it. The founder of the White Star Line, T H Ismay, pioneered a revolutionary design of iron steamships, built for him by Harland & Wolff of Belfast. By the time of his death in 1899 he had become the most successful... more...
- Plunkett Research, Ltd. 2013; US$ 349.99
A complete market research guide to the transportation, supply chain and logistics industriesfor strategic planning, competitive intelligence, employment searches or financial research. Contains our famous trends analysis, statistical tables and glossary. Includes our profiles of the top 500 global transportation, supply chain and logistics firms,... more...