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  • Call Centre Servicesby Avinandan Mukherjee; Neeru Malhotra

    Emerald Group Publishing Limited 2009; US$ 199.00

    Call centres represent the service economy of the digital era. A call centre is defined as a centralised or dispersed operation in which a managed and supervised group of people answer telephones and/or make telephone calls and, increasingly, communicate online. Call centres have become an inevitable aspect of service delivery in today's business... more...

  • Rapport de situation sur la sécurité routière dans le mondeby World Health Organization

    World Health Organization 2009; US$ 40.00

    Environ 1,3 million de personnes meurent chaque ann e dans le monde sur les routes et entre 20 et 50 millions sont victimes d'accidents non mortels.Bien que de nombreux pays aient commenc appliquer des mesures de s curit routi re, il n'y a eu jusqu'ici aucune valuation mondiale de la s curit routi re qui permette d' valuer les progr?'s... more...

  • How We Got to Coney Islandby Brian Cudahy

    Fordham University Press 2002; US$ 24.99

    How We Got to Coney Island is the definitive history of mass transportation in Brooklyn. Covering 150 years of extraordinary growth, Cudahy tells the complete story of the trolleys, street cars, steamboats, and railways that helped create New York's largest borough---and the remarkable system that grew to connect the world's most famous seaside... more...

  • Statistical Report on Road Accidents 2000by OECD Publishing; European Conference of Ministers of Transport

    Organisation for Economic Co-operation and Development 2000; US$ 33.00

    This annual report records trends in road accidents statistics for the period 1995-1996 in ECMT Member countries, 5 associate Member countries (Australia, Canada, Japan, New Zealand and the United States) and one observer country (Morocco). It provides data on the trends from 1985 to 1996 in these countries, individually and as a whole, in... more...

  • Regular Interurban Coach Services in Europeby OECD Publishing; European Conference of Ministers of Transport

    Organisation for Economic Co-operation and Development 2001; US$ 67.00

    Although deregulation is well under way in the transport sector, regular coach services are still largely regulated. Governments see them as potentially competing with rail transport services. However, in countries that have had some experience with deregulation the outcome has clearly been positive (except for local short-distance services). The Round... more...

  • Economic Aspects of Taxi Accessibilityby OECD Publishing; European Conference of Ministers of Transport

    Organisation for Economic Co-operation and Development 2001; US$ 33.00

    Taxi transport is a vital part of the modern transport system providing door-to-door services around the clock. In line with trends in other forms of transport, taxis too need to improve their accessibility for older and disabled people. This report is a result of dialogue between governments and the taxi profession and includes data from 14 countries... more...

  • North American Area Codesby MobileReference

    MobileReference.com 2010; US$ 3.99

    Don't ever search for area codes again! This book brings North American Area Codes to your fingertips.TABLE OF CONTENTS:Area Codes: 200 | 300 | 400 | 500 | 600 | 700 | 800 | 900By state, province or country: United States | Canada | Caribbean and BermudaNumbering Plan: Current system | Dialing plans | Charges | History | Calls to Mexico (until... more...

  • Interaktives Fernsehenby Joscha Beutel

    Diplomica Verlag 2009; US$ 39.35

    Die Grundlage dieser Untersuchung ist die Markteinführung des interaktiven Fernsehens und die damit aufkommenden neue Werbeformen in naher Zukunft. Die Digitalisierung im deutschen Fernsehmarkt liegt bei einem Drittel. Immer mehr Haushalte hätten die Möglichkeit, mit Hilfe der Fernbedienung über eine Set-Top-Box interaktiv am Fernsehprogramm teilzunehmen.... more...

  • Die Call-Center-Fabrikby Roland Csenar

    Diplomica Verlag 2008; US$ 39.35

    So gut wie jeder Konsument hat in seinem Leben schon einmal ein Call Center in Anspruch genommen - sei es, um Hilfe bei Problemen mit dem Computer, Handy oder dergleichen zu bekommen oder einfach, um etwas zu bestellen. Die Dienste eines Call Centers werden über sogenannte Hotlines beworben und können über leicht zu merkende Telefonnummern erreicht... more...

  • Perspektiven der Radionutzungsforschungby Robert Kühne

    Diplomica Verlag 2008; US$ 39.35

    Die Mediennutzung im Allgemeinen und die Hörfunknutzung im Speziellen haben sich in den vergangenen Jahren und Jahrzehnten ebenso verändert, wie sie sich auch in den kommenden Jahren verändern wird. Seit fast zehn Jahren wird die für die Finanzierung der Privatradios wesentliche Erhebung der Hörerzahlen mit dem oft und von vielen Seiten kritisierten... more...