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  • Developments in the Call Centre Industryby Julia Connell; John Burgess

    Taylor and Francis 2006; US$ 54.95

    Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...

  • Bottom-Line Call Center Managementby David L. Butler

    Taylor and Francis 2007; US$ 72.95

    'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center... more...

  • Call Centres and Human Resource Managementby Stephen Deery; Nick Kinnie

    Palgrave Macmillan 2003; US$ 145.00

    This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for... more...

  • Call Center Operationby Duane Sharp

    Elsevier Science 2003; US$ 62.95

    Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology... more...

  • Freight Forwarder's Intermediary Role in Multimodal Transport Chainsby Hans-Joachim Schramm

    Springer 2012; US$ 189.00

    In this book, the business of international freight forwarding is examined from both a theoretical and empirical point of view with a special emphasis on multimodal transport chains, including sea or air transport operations. In such contexts, the freight forwarder is always considered "The Architect of Transport", but this intermediary role... more...

  • Blue Mauritiusby Helen Morgan

    Atlantic Books Ltd 2015; US$ 11.65

    In September 1847 coloured squares of paper were stuck to envelopes and used to send out admission cards to a fancy-dress ball on the tropical island of Mauritius. No-one at the party would have guessed that the envelopes bearing these stamps would one day be worth more than a million dollars. When a two pence 'Blue Mauritius' surfaced on the... more...

  • Vom Handymenschen zum Menschenhandyby Juliane Uhl

    Diplomica Verlag 2008; US$ 30.98

    The person you´ve called is temporarily not awaylable - In der individualisierten Gesellschaft kommt es zum Ausschluss, wenn der Anschluss nicht funktioniert. Wer nicht erreichbar ist, nimmt nicht mehr teil an der Netzwerkgesellschaft. Im hier vorliegenden Buch betrachtet die Autorin die Auswirkungen der mobilen Kommunikation unter den Aspekten der... more...

  • Zukunfts(t)räume? Wege zur barrierefreien Mobilitätby Katja Friebel

    Diplomica Verlag 2008; US$ 40.37

    Die barrierefreie Mobilität verkörpert ein aktuelles Thema und städtebauliches Entwicklungsziel, das vor dem Hintergrund einer zunehmend alternden Gesellschaft noch an Bedeutung gewinnt. In den 1990er Jahren erlangt die Behindertenforschung auch innerhalb der deutschsprachigen (Sozial-) Geographie an Beachtung, nimmt hier jedoch im Gegensatz zur angelsächsischen... more...

  • Mobile Tagging: Potenziale von QR-Codes im Mobile Businessby Marvin Hegen

    Diplomica Verlag 2010; US$ 21.59

    Statistisch gesehen besitzt jeder Deutsche bereits heute mehr als ein Handy, Tendenz steigend. Dank wachsender Übertragungsraten und neuer Technologien wird die Nutzung mobiler Datendienste über mobile Endgeräte immer komfortabler, schneller und kostengünstiger. Die Vision, immer und überall online zu sein, ist für viele Nutzer deshalb schon heute... more...