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Customer Relationship Management

Marketing 04.04

Customer Relationship Management by Michael J. Cunningham
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Fast track route to developing world customer relationships

Covers all the key techniques for successful customer relationship management, from developing profitable customer relationships to integrated sales management systems and from e-marketing to pricing

Examples and lessons from some of the world's most successful businesses, including Cisco and EclipsysEMC, and ideas from the smartest thinkers, including Don Peppers, Thomas Siebel and Patricia Seybold

Includes a glossary of key concepts and a comprehensive resources guide

Wiley; April 2002
127 pages; ISBN 9781841123257
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Title: Customer Relationship Management
Author: Michael J. Cunningham
 
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ISBNs
1841123250
9781841122137
9781841123257