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A Practical Guide for Students and Professionals

Interviewing by Daphne M. Keats
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Interviews are increasingly a core part of life in commerce, the professions and in higher education, yet few people are aware of the many skills needed to be a good interviewer. This volume is a guide for all those looking to improve their interviewing skills, whether they are experienced professionals or beginners. This book is packed with ideas and information about such issues as building rapport and interpreting both verbal and non-verbal responses.

It includes chapters on interviewing children, adolescents, older people, people with disabilities, and interviewing across cultures and under situations of stress, as well as case studies, sample interviews, activities for students and chapter summaries.

Daphne Keats, Conjoint Associate Professor of Psychology at the University of Newcastle (Australia), has long been regarded as one of Australia's leading authorities on the theory and practice of interviewing. She is particularly well known internationally for her work in cross-cultural psychology. Her many publications include the highly successful Skilled Interviewing, and Interviewing.

University of NSW Press; March 2000
173 pages; ISBN 9780868405865
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Title: Interviewing
Author: Daphne M. Keats