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Integrating Service Level Agreements

Optimizing Your OSS for SLA Delivery

Integrating Service Level Agreements by John K. Lee
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Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.
* Addresses business-level SLAs, not just device-level SLAs
* Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies
Wiley; October 2002
466 pages; ISBN 9780471428664
Read online, or download in secure PDF format
Title: Integrating Service Level Agreements
Author: John K. Lee; Ron Ben-Natan
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