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Winning at Service

Lessons from Service Leaders

Winning at Service by Waldemar Schmidt
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This book reveals the Secrets to Service Success by analyzing four service companies
that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
Wiley; July 2003
202 pages; ISBN 9780470861455
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Title: Winning at Service
Author: Waldemar Schmidt; Gordon Adler; Els van Weering
 
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