Trust and Betrayal in the Workplace (3rd ed.)

Building Effective Relationships in Your Organization

by Dennis Reina,

Trust is a non-negotiable for high performing relationships and organizations. Yet trust is fragile, and ninety percent of the behaviors that break it are subtle, fleeting, and unintentional. Drs. Dennis and Michelle Reina have rewritten this third edition of their best-selling, award-winning book Trust and Betrayal in the Workplace to empower everyone at every level of responsibility – not just leaders – to build and sustain trust in their workplaces.

Updated and completely rewritten with new case studies, tools, tips, and reflections, this third edition is the culmination of the authors' more than 20 years of rigorous research and “in the trenches” trust building experience with hundreds of organizations and thousands of people around the world.

As pioneers in the field of trust, Dennis and Michelle tell the truth about what it takes to build sustainable trust in the workplace – trust that withstands the tests of time, geography, and an increasingly volatile and competitive marketplace.
In this third edition, the authors provide the most detailed blueprint available for building highly effective, trust-based connections and organizations.

Drs. Dennis and Michelle Reina have devoted their careers to trust because they believe that people don't just want and need trustworthy relationships – they have a fundamental right to them. In this rewritten third edition of Trust and Betrayal in the Workplace, the authors reveal their practical, proven approaches to accessing this right to trust - one thought, intention, and behavior at a time.
  • Berrett-Koehler Publishers; February 2015
  • ISBN: 9781626562585
  • Edition: 3
  • Read online, or download in secure PDF or secure EPUB format
  • Title: Trust and Betrayal in the Workplace
  • Author: Dennis Reina; Michelle Reina
  • Imprint: Berrett-Koehler Publishers

In The Press

“Better than anyone else, the Reinas are bringing the human side of the equation back into our organizations. They're showing us that trust isn't a feeling but a tangible element that influences how we interact. The Reinas have ventured into territory where no one has gone before in this third edition.”
—Eric Deschenes, Vice President, Canada Segments and Targeted Customers, and Vice President, Energy Business for Canada, Schneider Electric Canada Inc.

“This third edition breaks through theory into our personal realities to reveal the possibility each one of us has to build or rebuild trust in our workplaces and lives. It is personal, universal, relevant to all aspects of life, and deeply empowering: a timely, accessible gift.”
—Katherine Armstrong, Director, Business Transformation, Volac International, United Kingdom

“A powerful, insightful, yet accessible approach to understanding the impact when trust is broken—both at home and in the workplace. The Seven Steps for Healing provide a framework that empowers you to take responsibility, identify when and why trust was broken, and restore trust again. This third edition is filled with useful lessons.”
—Heidi Dross, Senior Director, Group Benefits, Aetna Health Insurance

“In this third edition of Trust and Betrayal in the Workplace, both leaders and followers are given a fresh perspective on trust. This is not an update; rather, it's a new book written not only for management, but also for every person in the whole organization.”
—Thomas C. Johnston, Dean, New England School of Communications, Husson University

“In this latest edition, the Reinas have demonstrated that trust is the foundation for all relationships, both in the workplace and in our everyday lives. They've taught us how to make trustworthy connections so we can create an environment where teamwork flourishes and people want to work.”
—Landon Cobb, CPA, FLMI, Vice President, Finance, Fidelity & Guaranty Life

“This third edition is a simple approach to a very complex problem. It's about leveraging your strengths to create alignment between who you are, what you love to do, and the relationships you value. This book is the answer to a great need.”
—Susan Harpster, Executive Director, Group Insurance – New Business and Administrative Risk Services, Aetna

“This third edition of 
Trust and Betrayal in the Workplace offers readers the opportunity to learn the value of trust, the danger of betrayal, and the path to healing and improvement. These concepts are essential to success.”
—Kevin W. Donovan, CEO, Mt. Ascutney Hospital and Health Center

“In the third edition of Trust and Betrayal in the Workplace, Dennis and Michelle Reina present effective insight into the crucial role that trust plays in making an organization successful and sustainable. Trust creates an ethos of sanguinity and alliance that leads to a performance-driven environment. A compelling read!”
—Dr. Saagarika Ghoshal, Director, Human Resources, Metro Cash and Carry, Bengaluru, India

“Powerfully and beautifully written, this new edition of
Trust and Betrayal in the Workplace is full of valuable instruction, meaningful stories, and practical guidance, as well as being a real pleasure to read. After reading it, I am convinced that strengthening trust will allow us to unlock greater success in our workplaces.”
—Catherine Robinson-Walker, President, The Leadership Studio, and author of Leading Valiantly in Healthcare

“The third edition carries a powerful message: if you want more trust in your relationships with others, first change your own behaviors and actions. More than ever before, sustainable relationships based in trust are a crucial competitive advantage. Trust and Betrayal in the Workplace provides actionable techniques to help you build and sustain trust.”
—Tim Mai, Senior Vice President, LPL Financial

“Michelle and Dennis Reina's work illustrates why trust is a critical component to any organization's success. This book is a must-read for all those who want to build trust, both within themselves and in their relationships with others.”
—Marcia Applegate, Human Resource Leader

“This book helped me become aware of the subtle erosions of trust in my relationships and equipped me to respond with thoughtfulness and compassion. I'm certain the skills I've learned will give me an advantage when I enter the workplace after graduation.”
—Julia Rauen, Sophomore, Echols Scholar, University of Virginia

“In this third edition of
Trust and Betrayal in the Workplace, you will find an insightful and understandable road map to help you, your colleagues, and your customers build trust and function at your highest levels. Well written and thoroughly relatable, this book is a must-read for any organization and its leaders.”
—Kevin McCarthy, President and CEO, PC Construction Company

“Drs. Dennis and Michelle Reina do more than teach us how to work through bad situations in our relationships. They teach us how to avoid getting in those situations in the first place.”
—Lisa Schoonhoven, Human Resources Manager, Schneider Electric, Canada

“Trust is the key issue for our times, and Dennis and Michelle Reina are the go-to experts on trust. Read their brilliant book before trust becomes an issue. You can trust their advice—I do!”
—Jesse Lyn Stoner, coauthor Full Steam Ahead! and Leading at a Higher Level

“In this new edition of Trust and Betrayal in the Workplace, the Reinas remind us that leaders can't be the sole guides in creating trust: we all have a responsibility to practice healthy, trustworthy behaviors. The Reinas are on to something huge.”
—Jay Fayette, Senior Vice President, PC Construction Company

“This new edition of Trust and Betrayal in the Workplace is resourceful, timely, and practical. I continue to use the proven and thoughtful strategies in my work. This amazing book is a must read!”
—Jill C. Dagilis, Executive Director, Worcester Community Action Council, Inc.