Computers and Conversation

by Paul Luff, David Frohlich,

In the past few years a branch of sociology, conversation analysis, has begun to have a significant impact on the design of human*b1computer interaction (HCI). The investigation of human*b1human dialogue has emerged as a fruitful foundation for interactive system design.****This book includes eleven original chapters by leading researchers who are applying conversation analysis to HCI. The fundamentals of conversation analysis are outlined, a number of systems are described, and a critical view of their value for HCI is offered.****Computers and Conversation will be of interest to all concerned with HCI issues--from the advanced student to the professional computer scientist involved in the design and specification of interactive systems.
  • Elsevier Science; June 2014
  • ISBN 9780080502649
  • Read online, or download in secure PDF format
  • Title: Computers and Conversation
  • Author: Paul Luff (ed.); David Frohlich (ed.); Nigel G. Gilbert (ed.)
  • Imprint: Academic Press

In The Press

"This book presents an excellent set of papers discussing the pros and cons of designing computer systems using principles of human behavior."
--ERGONOMICS