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Foundations of Service Level Management

Foundations of Service Level Management by Rick Sturm
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Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.

Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/

Pearson Education; April 2000
286 pages; ISBN 9780768656800
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Title: Foundations of Service Level Management
Author: Rick Sturm; Wayne Morris
 
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