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Applied Crisis Communication and Crisis Management

Cases and Exercises

Applied Crisis Communication and Crisis Management by Timothy Coombs
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Designed to give students and public relations professionals the knowledge and skills they need to become successful crisis managers, Applied Crisis Communication and Crisis Management: Cases and Exercises by W. Timothy Coombs, includes a wide range of cases that explore crisis communication and management in action using a practical approach. In the first two chapters, the author introduces key theories and principles in crisis communication, which students apply by analyzing 17 cases drawn from recent headlines. Cases are explored from pre-crisis, mid-crisis, and post-crisis communication perspectives, and include a range of predominant crisis scenarios from product recalls to lawsuits to environmental disasters.
SAGE Publications; June 2013
256 pages; ISBN 9781483321608
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Title: Applied Crisis Communication and Crisis Management
Author: Timothy Coombs