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Passing your ITIL Foundation Exam

Passing your ITIL Foundation Exam by AXELOS
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This bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management. This publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology - plus information on the qualification scheme and the exam itself. Key features:

• Topics are presented in a logical easy-to-absorb structure

• A fictional case study helps to bring service management to life

• Mind maps summarise content at the end of chapters and are excellent revision aids

• 73 completely unique questions, which you will not find anywhere else • Topics are presented in a logical easy-to-absorb structure

The Stationery Office Ltd; February 2012
211 pages; ISBN 9780113313907
Read online, or download in secure EPUB or secure PDF format
Title: Passing your ITIL Foundation Exam
Author: AXELOS
 
ISBNs
9780113313556
9780113313563
9780113313907